Andrea

Hi Community.

We are having several issues regarding SEO with the Help center, and I hope to find some answers here. I am not myself skilled with Javascript or such coding, but can get help from IT team if needed.

This concerns our Help center for our shopping platform, where any online customer can access without log in, and doesn't require a log in for anyone.

Crawled pages: We have an outstanding number of pages that can't be crawled because they are “broken links”. This appeared within the last 2 weeks.

The pages concerned are actually the main page showing all our categories, as well as with each category page, and section page, for all the languages with have.

The error code on Semrush is 403 Forbidden “Client does not have access rights to the content so server is rejecting to give proper response”.

Is it something new in Semrush or Zendesk that doesn't allow to crawl correctly? How can this be fixed?

Any help is appreciated!

Best,

Andrea

Thank you for your answers!

I had not found the first article so I'll start with this.

Thank you Rafa, I have never worked with webhooks so it might take me some time before I understand this all.

Hi,

I am trying to create a trigger to automatically assign a ticket to the last agent who talked to the customer, when the customer answers a close ticket.

So far the only solution I found is to make a trigger for each agent (if the ticket is closed and the agent is *** then assign to that agent), but would really like to make it work in only one trigger.

Looking forward to hear your solutions on this!

Best,

Andrea

This is also a feature that we use a lot, we'd need to have it back to, at least given the option to have it back.

Super! Thank you for your answer!

Hi!

I am trying to display the AVG first reply time in my dashboard (like it used to be displayed before the update).

I have created a report with AVG(First reply time(hrs)) and added it to the Dashboard.

I want to apply a filter on the tab where I will display this result, the tab will also include more information about the tickets depending on this first contact ticket.

Should I use the time filter in my dashboard on "Time created" or "Time solved"? I get quite a different result depending on that.

Thank you for your help!