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Andre Siewert

Beigetreten 20. Jan. 2023

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Letzte Aktivität 14. Juli 2023

Folge ich

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Andre Siewert hat einen Kommentar hinterlassen

KommentarMeasuring success

Hi! 

Is there any way to react on ratings? Eg. I was rated with "unsatisfied". Can I reply to this feedback to explain background / reasons for my acting?

Thanks in advance! 

Kommentar anzeigen · Gepostet 14. Juli 2023 · Andre Siewert

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Andre Siewert hat einen Post erstellt

Post Feedback - Voice (Talk)

Unsuccessful outbound call attempts are not displayed ticket events (that would indicate an outbound attempt was made) As per checking, only successful outbound calls are logged and recorded with corresponding ticket events. 

It would be great if the unsuccessful attempts could be listed in the events as well to avoid double calls and document the trying of calling a customer. 

Gepostet 20. Jan. 2023 · Andre Siewert

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