Ricardo Santos

Thanks, I still can't see it though. I assume by 'search' you mean with your eyes.

I am using the API to create the ticket. I can see in the response body that `external_id` has been set. But I can't see the value in the Events view on the ticket.

Is it available to Zendesk Support plans?

Hi, I can't figure out how to view this external id on the ticket. It's been added successfully, I can see that in the API response.

I've read the linked https://support.zendesk.com/hc/en-us/articles/4408829602970-Viewing-all-events-of-a-ticket article but it doesn't mention how to view the external id.

Is it available to Zendesk Support plans?