Frank

This should definitely be a function not only confined to Admins. I really agree with the solution Roy gives in his comment for the time being. We just can't give full admin access to our bot-builders…

The same situation here as has been mentioned above, so I've got the same question: Do you have plans to grant access to suspended tickets without requiring agents to see private groups?

To me it is incomprehensible that managing this view is handled any differently (more limited) than the other views?

I've got the same question as Sydney, is the chat widget still available when there is no available agent?