Christy
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Christy hat einen Kommentar hinterlassen
Hi team,I've tested with traditional Chinese content email (With English subject) and the user language wasn't able to detected as in Chinese. Please kindly advise.
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Christy hat einen Kommentar hinterlassen
So if there is auto-responder setup for weekend, agents can still followup the chat on Monday right?
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May I please confirm if we've set up a auto-responder to Whatsapp. Which the auto-reply will treat it as the first reply and the whatsapp message will not be applied to the 24 hours rule?
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Even follow the below setup, the whatsapp messages still broadcast to all agents, not the specific group in the trigger actions Meet ALL of the following conditions Ticket is created Brand is = Ch...
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Christy hat einen Kommentar hinterlassen
Hi.After migrating to the agent workspace, the shortcuts for chat is only available to start with input "/". May I know if it is possible to get the same approach as the classic chat that the short...
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Christy hat einen Kommentar hinterlassen
Hi Team,Just a suggestion on the status ordering.Currently, in our view we have New>Open>Pending>On Hold>Solved. It will be great if we move On Hold after Open, so it should be Open>On Hold>Pending...