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Adam Brown

Beigetreten 31. Mai 2022

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Letzte Aktivität 20. Aug. 2024

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Community-Kommentar Feedback - Help Center (Guide)

This is still an issue.... nearly 3 years later!

Kommentar anzeigen · Gepostet 13. Dez. 2023 · Adam Brown

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KommentarUsing content publishing flows

Hi, 

Where can I edit the email notification the agent receives when an article has been assigned to them?

Kommentar anzeigen · Gepostet 19. Okt. 2023 · Adam Brown

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KommentarTicket automation and collaboration

Hi, is there a way to automate a macro?  e.g. when a certain form is submitted, a specific macro is automatically triggered for that ticket.

Kommentar anzeigen · Gepostet 27. Apr. 2023 · Adam Brown

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KommentarTicket customization

Excellent, thank you.  

FYI - you don't have the option to move them if you have any filters on.... that's where I was going wrong!

Kommentar anzeigen · Gepostet 27. Jan. 2023 · Adam Brown

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KommentarTicket customization

Hi

Is there a way to customise the order in which the end user will see the list of available forms when they open the dropdown box?

Kommentar anzeigen · Gepostet 26. Jan. 2023 · Adam Brown

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Community-Kommentar Feedback - Ticketing system (Support)

YES!!

Kommentar anzeigen · Gepostet 20. Dez. 2022 · Adam Brown

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KommentarTicket automation and collaboration

Thanks, @....  As I understand in the two examples, the email will still go through; however, if they are too large, the attachments will not.

The issue I'm experiencing is the email (from Side Conversation) looks like its sends, and I can see it in the ticket body, but the recipients do not receive the email at all.

Kommentar anzeigen · Gepostet 18. Nov. 2022 · Adam Brown

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KommentarTicket automation and collaboration

Why won't a side coversation email send?

Is there an attachment file size limit to sending the side conversation email?  We use this feature often, but one email has not worked recently, and the only thing we can see different to the others is that it has large files.  3 files, with a combined size of ~62MB.. No error message is received.  It is being sent to only 2 people, who have both successfully received side conversation emails in the past.

Kommentar anzeigen · Gepostet 16. Nov. 2022 · Adam Brown

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KommentarUsing content publishing flows

Hi, is there an option or workaround to be able to assign an article to multiple reviewers? 

Kommentar anzeigen · Gepostet 25. Juli 2022 · Adam Brown

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KommentarHow to solve unexpected issues with reports

Is there a way to manually sync or push updated Support data through to Explore?

 

Kommentar anzeigen · Gepostet 31. Mai 2022 · Adam Brown

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