Ann Le

Hello,  my request is for a simple filter that allows you to filter by external or internal articles (with the lock icon). Right now, ZD only allows for this by a workaround of creating a contextual space to filter my category/section , therefore forcing the HC structure to be structured in a very specific way.

Thanks!

Hey Bill Decker , apologies but I'm not sure….I was manually fixing the errors…once I discovered the EAP as the root cause I stopped all edits until I was removed. 

Best.

Hey Erin McGarry,

It did! I opened a ticket with Zendesk and requested that I be removed from EAP,  it resolved the issues we were experiencing. 

Good luck!

+1 to the comments above that this is a breaking change. Experiencing major issues affecting the source code. After some testing, it seems that anytime an edit is made, it triggers and breaks the original code:

• Buttons are the incorrect color
• Links are black text instead of blue (as a result customers can't differentiate that it is a hyperlink)
• Tables are broken and out of alignment

• Numbered lists are broken - a new indent is added

  
  Random html code is suddenly getting changed or added. I'm finding myself having to go back and manually update any articles I touch as they are out of regular format.
   

I have requested to be removed from the EAP program for now since we can make no further edits to our Help Center. Hopefully, these things get fixed with final release. 

Hey there, 

I followed the steps but am not able to get the arrow to show.  Can you clarify what you mean by "Upload the svg file into Zendesk. " - does this mean into Add> Asset?

As well, "Make sure you copy and paste your link from the assets in the background: selector. " - I'm not seeing a link. 

Thanks!