
Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
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Ahmed Zaid hat einen Kommentar hinterlassen
Thanks to Stephen Belleau for sharing a great tip on one of his use cases: A fun use case for liquid, we sometimes want to render something if a certain tag is present on a ticket. For example, ea...
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Ahmed Zaid hat einen Post erstellt
Developer User Group - September Meetup: Liquid
Developer User Group is back! It was great meeting you all last week. We explored Shopify's liquid template language and its implementation in Zendesk which you can use in macros, triggers, automat...
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Ahmed Zaid hat einen Kommentar hinterlassen
Hello Jay McCormack, If a pop up is what you are after, a custom app that shows a pop-up notification is possible. It would require a developers familiar with Zendesk application framework, but the...
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Ahmed Zaid hat einen Kommentar hinterlassen
Hi Oana Veronica Pop, The simplest way to achieve that is not adding them to any form as an admin. No action would be required as they are hidden by default until added to a form.
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Ahmed Zaid hat einen Kommentar hinterlassen
Hi Oana Veronica Pop, Take a look at the notification action. It may suit your needs.
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Ahmed Zaid hat einen Kommentar hinterlassen
Hi John Artunkal, You can achieve that with a custom sidebar app. When an agent views a ticket, the app could fetch all transactions related to the requester or to their organisation by matching th...
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Ahmed Zaid hat einen Kommentar hinterlassen
Hi Daniel, Sorry for the late reply. You would probably need to contact Zendesk support to look into the package for you. Or if it's not confidential or can be presented into a public repo, I am ha...
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Ahmed Zaid hat einen Kommentar hinterlassen
Hello S I, If you made your help centre only accessible to signed-in users, its content should be removed from search engines soon. Is saw this comment suggesting it can be done manually to avoid w...
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Ahmed Zaid hat einen Kommentar hinterlassen
Hi Karen Hynes, I recommended a client to sign up for the beta a month ago and they are still not enrolled. Have you paused signups for the EAP?
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Ahmed Zaid hat einen Kommentar hinterlassen
Hi Oana Veronica Pop, Check out app requirements. it will help you achieve exactly what you are looking for.