Ahmed Zaid

1. Community
2. Zendesk APIs
3. Zendesk Sell Authorisation URL Error

Hi JustCall Tech, I wanted to add to Eric's answer that if you are testing authorization in the browser, try scope=write%2Bprofile See this post.

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• Ahmed Zaid
• Erstellt 4. Oktober 2022 04:39
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1. Community
2. Zendesk APIs
3. Exporting All End Users (API)

Hi East Brunswick Public Schools, You will need to use pagination to go through the whole list. It is best to script it using any of the community's API clients. If you need further help, I would b...

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• Ahmed Zaid
• Erstellt 4. Oktober 2022 04:31
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1. Community
2. Zendesk Suite Q&A
3. 403 error when creating request via API

Thanks Greg. that confirms my suspicions. As a workaround, I forced all requests on a secondary brand help center to be anonymous (added requester object and used fully qualified url of subdomain.z...

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• Ahmed Zaid
• Erstellt 4. Oktober 2022 00:25
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Errors regarding assets missing when uploading a new app

That error I have not seen before. I recommend contacting Support to have a look at your package.

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• Ahmed Zaid
• Erstellt 4. Oktober 2022 00:16
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1. Community
2. Zendesk Suite Q&A
3. 403 error when creating request via API

Hi Greg It doesn't make any difference whether I turn it on or off as tested. It only affects the Guide UI, but not the status of the API calls.

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• Ahmed Zaid
• Bearbeitet 3. Oktober 2022 15:23
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Errors regarding assets missing when uploading a new app

Hi Gabriel Bereschi, You seem to have a multi product app. Did you make sure to replicate the assets for each product as mentioned here? A support/chat app assets should be structured as follows: -...

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• Ahmed Zaid
• Erstellt 3. Oktober 2022 15:15
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1. Community
2. Zendesk Suite Q&A
3. 403 error when creating request via API

Hi Greg Katechis, I tested this as an admin. I did more testing on a fresh sanbox and added the following code to a fresh Copenhagen theme's article_pages.hbs on 2 different brand help centres of t...

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• Ahmed Zaid
• Erstellt 2. Oktober 2022 05:01
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1. Community
2. Zendesk APIs
3. Can not create a ticket with comments > html_body. The description field is required???

Hi Clinton Tu, Description gets populated by the first comment body or html_body. Did you make sure to include the comment within the "ticket" envelope? Here is my request that gets executed succes...

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• Ahmed Zaid
• Erstellt 1. Oktober 2022 10:06
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1. Community
2. Zendesk APIs
3. how to create internal notes

Hi Anggara I am a bit confused. Did you mean you want to convert an already published comment from public to internal?

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• Ahmed Zaid
• Erstellt 1. Oktober 2022 05:55
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1. Community
2. Zendesk APIs
3. Can not create a ticket with comments > html_body. The description field is required???

Hi Clinton Tu, HTML is stripped from comment body. Use `html_body` instead. Refer to documentation here for more.

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• Ahmed Zaid
• Erstellt 29. September 2022 08:14
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