Ahmed Zaid

1. Community
2. Zendesk APIs
3. Getting 422 Unprocessed entity error while creating ticket in QA

Hi Varun Shah, It seems that there is error in your json payload or your form id is incorrect. Perhaps you can doublecheck the form id, its permission with respect to the brand and user submitting ...

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• Ahmed Zaid
• Erstellt 7. Februar 2023 16:06
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing Flow Builder - Conditional Flows

This is really exciting, Lisa. Glad it is finally here!

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• Ahmed Zaid
• Erstellt 6. Februar 2023 15:08
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. dynamic content in Flow Builder

+1As a workaround, my team has suggested parallel brands to get extra widgets and deploy translated flows as separate bots. It comes with a lot of complexity that dynamic content could solve.

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• Ahmed Zaid
• Erstellt 6. Februar 2023 13:31
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Redirect after successfully submitting form

Hi Amy, It works for me whether I add it to the top of the header template or directly in the script.js file. Can you try adding the url as /hc/{{help_center.locale}}/p/your_page_title Replace only...

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• Ahmed Zaid
• Erstellt 4. Februar 2023 08:00
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Redirect after successfully submitting form

Hi Amy Giella, I tested the following modification on Copenhagen 2.18.0 <script>if (document.referrer.match('/requests/new') && (window.location.href.indexOf("return_to=%2Fhc%2Frequests") !== -1)) ...

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• Ahmed Zaid
• Erstellt 3. Februar 2023 14:33
• 0 Stimmen

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. New App - Garden code example not working?

Hi Steven Aranaga, The sample code is typescript. I too have no experience with it, but I know it is used by pedantic people (whom I respect very much) and need to be explicit with the type of ever...

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• Ahmed Zaid
• Erstellt 2. Februar 2023 14:01
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How can I customize the forms used in the Web Widget?

Hi mfg, You can use the Web Widget Classic JavaScript API to display a subset of your end-user-editable ticket forms. Sample code snippets are provided in the documentation, so it should be an easy...

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• Ahmed Zaid
• Erstellt 2. Februar 2023 08:59
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Create dynamic content in bulk

Hi Rebeca Hernandez, I spent many hours creating a custom script to manage all dynamic content in a single spreadsheet, only to realise that I could simply upload the csv directly after some adapta...

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• Ahmed Zaid
• Erstellt 2. Februar 2023 07:20
• 0 Stimmen

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Can I call a function when pop-up modal is opened?

Hi Benessa Dumol, Are you creating a new modal instance with each click of these buttons? 

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• Ahmed Zaid
• Erstellt 2. Februar 2023 07:10
• 0 Stimmen

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. ZCLI and ZAT not working

Hi everyone, Quoting developer experience team, Zendesk is working on a fix at the moment to an issue with local app testing affecting zcli and zat. However, as this fix involves multiple internal ...

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• Ahmed Zaid
• Erstellt 25. Januar 2023 14:53
• 2 Stimmen