Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
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Hi Juan Julio Montreuil Berrocal You would actually need the field unique 'key', rather than its id. It should replace 'user_field_key_1' as you expected.
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Hi Juan Julio Montreuil Berrocal I think what you are looking for is updating the values of user fields that you already created. So you will need to do so from the user end point `/api/v2/users/{u...
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Hi Wilhelm Lenz Your function queries Zendesk API, and does not by itself rely on the context location. If what you need to acquire is the userId, then you need to define what the user role is with...
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Hi Desh Naik, For custom roles, use "custom_role_id" instead of "role" in the json payload. You can get the id (integers) from the url if you are using the UI, or from the custom roles end point. ...
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I second the author. Custom object schema is supposed to support properties restriction as documented here. Unfortunately, this is not the case and the api reference shows lack of support for valid...
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Abhishek Govani That will not work. The API server does not parse the placeholder. Create a trigger with the json body and remove the quotation marks from the placeholder. The webhook will receive ...
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@Abhishek Govani The liquid placeholder cannot be parsed from the webhook testing function in admin center. It will give you 422 error. You need to test it on an actual ticket where the trigger ...
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Hi Abhishek Govani, I thought about nested placeholder where the custom field key is another placeholder of the value of another field. e.g. {{ticket.organization.custom_fields.{{ticket.ticket_fiel...
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Hi A A You certainly can. Check out Channel Framework in developers documentation with step-by-step tutorials.
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Hi Marci Abraham, I would recommend the following: 1. Create a webhook targeting the desired end-point (e.g. Create or Update Organization or Update User). 2. Create a trigger that notifies the web...