Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
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Neueste Aktivität von Ahmed Zaid-
Hi svc_dev, The user field end point is to manage and configure custom user fields, not their values. For example, you can use it to create a custom drop down type field to enable agents to store a...
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Hi Jacques van Rensburg, Perhaps you can try a simple script to search within the html body. This javascript code can even run in your browser's developer tools console if you are logged in to the ...
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Hi meenu shivgotra, Did you mean you want to set these properties, or reference them in the comment body? These are read-only properties in the post and post_comments API. Do you think you can shar...
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Hi Haley, There are 2 aspects to troubleshoot: Your view is configured to show SLA countdown You can see from ticket events that the SLA is applied. If the later is missing, you can share your SL...
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Hi Malisa, Have a look at this sample report
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Glad it worked. That looks strange to me. If that persists I would recommend contacting support.
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Hello, Any timeline for embedding calls in messaging widget?
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Hi Ivo Ganchev, The ticket API is what you are looking for. It will return the ticket_form_id of the queried ticket.
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Hi Priya DMIT, You need to enable the profile source in the agent workspace UI after creating it. Go to Admin Center > People > Configuration > Profiles and check the profiles that you want to enable.
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Unfortunately, I can't see triggers being able to remove the extra spaces or remove the markup altogether and render the plaintext version.