Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
-
Gesamtaktivitäten662
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich3 Benutzer
-
Gefolgt von3 Benutzer
-
Stimmen60
-
Abonnements341
Kommentare
Neueste Aktivität von Ahmed Zaid-
Hello, After mapping additional attribute to a user field, is it expected to populate only to newly provisioned users and those who log in after mapping?
-
Hi Pierre Clouthier, This is indeed an encoding problem. Since your password contains special characters, you should use base64 encoding. Use base64 command in bash or any similar tool: echo 'myema...
-
Hi Ben, There is a couple of ways to go about it. The easiest one is using dynamic content. See this article for details.
-
Hi Raphaël Péguet, Unfortunately, there does not seem to be a way to build conditions based on API response. At the moment, you can only base it on user input. I sincerely wish this functionality g...
-
Hi Ben, It is not possible to customise the closed status, but you may be able to join an early access program to test custom ticket statuses. This way, you can create two types of "Solved" statuse...
-
Hi Eric Nelson. Hope all is well. Any update about this bug?
-
Hi Uwemoqode, The tickets api only returns field ids. To get field titles, you need to query the ticket field endpoint and cross reference the results. I choose to query it once, save it as hashabl...
-
Hi Haley, You can add the Brand column to the view. See this article for details.
-
Jake Warren You can simply prevent tickets that has no organization from closing by adding the following condition to the closing automation: Ticket: organization is not - You will then have to cre...
-
Understood. It seems that, unlike ticket fields API, user fields API does not return system fields. It will only return the fields you create.