Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner
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Neueste Aktivität von Ahmed Zaid-
Gaby Bitar In that case you can again use client.request() to update the user end point. Refer to the API reference here. client.set() will not work due to lack of user context.
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Hi Gaby Bitar, If I'm not mistaken, you do not have access to a user object in navbar app. So, you won't have context indicating a specific user. Unless you invoke the navbar app from a location th...
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Hi Brandon Huber, Can you please share the current trigger conditions? Chance are you need to change a condition from 'changed to' to 'changed from', but it's best to check further.
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Hi Benessa Mae Dumol, Please install build-essential. I believe it should resolve your issue. On Ubuntu/Deb: sudo apt install build-essential And for login, you need a pin entry tool such as gnome-...
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Hi Benessa Mae Dumol, I have had the same error few weeks ago. I couldn't authenticate at all using zcli login command or even environment variables. Were you able to log in before? can you run zcl...
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I agree that the menu is not sufficient. Before I found the placeholder reference article, I had hard time finding the syntax of placeholders I needed. It seems that the menu only lists placeholder...
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Hi Louis A., If you are on Enterprise plan, I would recommend limiting agent views and setting up Guided Mode. This way, you can further control what tickets agents can access using their views.
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Hello Tracy Powell, You can certainly do so using {{user.custom_fields.your_field_key.title}} for text values of drop-down fields and {{user.custom_fields.your_field_key}} for tag in drop-down fiel...
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Hi Manoj Shah, Perhaps you can check if your dispatch software allows you to utilise an API? that would make things much easier to integrate and automate.
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Hi Ryan, Upon reviewing the API reference, I confirm it is the receipent property in the ticket end point. The name is misleading and made it easy to overlook, but it does the job.