Ahmed Zaid

1. Community
2. Zendesk Suite Q&A
3. Change outgoing notifications email channel based upon Form request?

Hi Ryan, The closest solution is this app. A great free utility built by Zendesk. Although it will be based on group rather than form, so a workaround is needed to map the desired form to a specifi...

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• Ahmed Zaid
• Erstellt 24. Juni 2022 14:46
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Zendesk Search API

Hi Neil MacColl You need to specify the user role in the ticket (e.g. requester, assignee). For tickets requested by the user, the request url inclduing the query should be as follows: https://{pla...

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• Ahmed Zaid
• Erstellt 23. Juni 2022 16:40
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Does updating a ticket from a trigger via API re-run triggers again?

Hi Ryan P. My understanding is that if the trigger action notifies a webhook and that webhook updates the ticket, it will be considered a new update that can trigger the same flow.  Depending on yo...

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• Ahmed Zaid
• Erstellt 23. Juni 2022 06:26
• 1 Stimme

1. Community
2. Zendesk APIs
3. Integration with Stripe using webhooks in Stripe

Hi Mahi Tangnoo You need a middleware to process Stripe's event objects payload and relay them to the desired endpoint(s) of Zendesk sell rest API. For that, I would recommend a custom webhook with...

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• Ahmed Zaid
• Erstellt 17. Juni 2022 10:07
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. [Zendesk Support] Choose email when reply to a ticket - "Send as" function for email

Hi Kai, I believe what you are looking for is this app! A great free utility built by Zendesk. Hope that helps!

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• Ahmed Zaid
• Erstellt 13. Juni 2022 15:13
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. [Zendesk Support] Can we set the ticket not to automatically assign to the previous agent?

Hi Sunny Wong, First, you need to allow assignment back to group. From Admin Centre > Objects and rules > Ticket > Settings > Assignment > Allow re-assignment back to the general group Then you can...

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• Ahmed Zaid
• Erstellt 13. Juni 2022 15:09
• 1 Stimme

1. Community
2. Zendesk APIs
3. Question about Custom Object Capabilities -- How to Model a Picklist/Enum

Hi Eric Nelson, I am experiencing the same issue as D2iQ. Allow me explain further: The documentation here clearly states the possibility to restrict a property to a fixed set of values while creat...

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• Ahmed Zaid
• Erstellt 13. Juni 2022 14:38
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Cannot use API to set values for ticket fields if it is drop down menu

Hi Holger Hansson, To update the value of custom field in a ticket, you need to use the ticket end point. See API reference here. Ticket Field end point allows you to view and edit the custom field...

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• Ahmed Zaid
• Erstellt 12. Juni 2022 14:01
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Using ZAFClient to update end-user profile fields in private app

Hi Gary Kester You are on the right track. See this to explain the user object. The path to the user object will depend on your app location. For example, to set user custom fields of the ticket re...

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• Ahmed Zaid
• Erstellt 10. Juni 2022 06:51
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Cannot use API to set values for ticket fields if it is drop down menu

Hi Sunny Wong You should be able to update any field type. Are you getting 422 error? Feel free to share an example of your api call.

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• Ahmed Zaid
• Erstellt 9. Juni 2022 15:18
• 0 Stimmen