Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
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I would like to build on Sam's feedback and suggest adding "Answers" as a step type, which would basically plug different answers together at branch ends allowing highly modular flows with easy "st...
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Hi Juan Julio Montreuil Berrocal I think what you are looking for is updating the values of user fields that you already created. So you will need to do so from the user end point `/api/v2/users/{u...
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Hello Alex Coburn Davis, There are a few features that can help you achieve your goal: User custom fields, where you can store structured data about your agents and end users. For example, job ti...
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Hi Ermelinda Kraft, You can create the trigger based on a keyword in the body. It should look like this: But also you should fine tune the conditions to match the tickets created by the integration...
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Hi everyone, Quoting developer experience team, Zendesk is working on a fix at the moment to an issue with local app testing affecting zcli and zat. However, as this fix involves multiple internal ...
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Hi Skylead Technologies doo, If you are using the widget classic, check out its javascript API documentation. You can certainly pop it open from your web page.
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Hi James, Go to the dashboard, open the report menu, select Exclude filters, then Time filters, check Ticket solved and uncheck Ticket created. Let me know if that solves your issue.
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Hi Alex C, {{ticket.assignee.email}} works for me when an assignee is present and saved. So, if you are testing, make sure you assign the ticket to an agent, submit, then test the placeholder in an...
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Indeed. {{ticket.id}} renders as the id in plain text. #{{ticket.id}} renders the hyperlink.
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Hi Eugene, Perhaps you already know it, but it is worth highlighting that you can get a the ticket id as hyperlink using #{{ticket.id}}