Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
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Neueste Aktivität von Ahmed Zaid-
Capture Google Meet URL in Sell Calendar
Feature Request Summary: A Sell appointment should capture Google Meet URL from synced calendar events and display it. Description/Use Cases: Google events have separate location and Google Mee...
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Enable personalised notifications for received emails
Feature Request Summary: Agents should be able to set personalized notifications when there is a new unread email related to a contact, deal or lead. Description/Use Cases: Agents utilise perso...
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Enforce product usage, and restrict product discount on deal
Feature Request Summary: Admins need better control to ensure deal value is set correctly. The following is required to achieve this control Adding products can be required by admin to create a ...
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Turning off messaging
We have a use case where we need to turn on Web Widget Classic for one brand only. The account was created with messaging. We understand that we need to turn off messaging on account level where al...
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Unable to call Sequences and Sequence Enrollments API using ZAF
Hello, As the title says, I am unable to call the Sequences and Sequence Enrollments API from a Sell background client-side app using ZAF. I tried a simple call as follows: client.request('/v2/sequ...
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Update Sell client-side app settings
Hello, I am developing a Sell client-side app using ZAF. I would like to save a state in app settings to sync across all app users. The challenge is when I try to call the update app installation e...
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Add Slack to user identity
Feature Request Summary: Identify end users creating tickets via Slack Direct Messages with more than their name (Optional) Standardise slack as a Zendesk user identity type Description/Use Ca...
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Calling Sell API from Support
Hello everyone, In a multi-product app, I call Sell's core API from both Sell and Support using client.request(). It works well from Sell, but returns a 404 in Support. I figured the reason was sel...
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Add API end point to pull related object records to target object
Feature Request Summary: An API end point to list object records related to a target object. Description/Use Cases: For apps built on sunshine, accessing related objects is done through list rela...
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Access response text of failed http actions in integration logs for ZIS
Feature Request Summary: When an http action is unsuccessful (e.g. returns 400), I would like to see the response text in the integration logs and not just the code. Description/Use Cases: A ZI...