SOCi

1. Community
2. Feedback - Ticketing System (Support)
3. Auhorization to comment tickets per user instead of per organization

This is a big ask from multiple customers on my end. 

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• SOCi
• Erstellt 19. Oktober 2022 16:11
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Creating, managing, and using organizations

Completely agree. We have a large customer that needs to have 1 person view and comment on all tickets, but we'd rather not expose all tickets to all users. 

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• SOCi
• Erstellt 23. September 2022 03:29
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature requests: Custom organization fields in Views

100%  I just ran into this issue - needing to populate/filter Organization fields in the ticket views.  Our Organizations are synced to Salesforce Accounts and we need to prioritize tickets accordi...

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• SOCi
• Erstellt 23. August 2022 14:44
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Will Explore include actual ticket comments?

Having comments or first request text is absolutely crucial to reporting - both internally and externally. We just migrated to Zendesk a few months ago and this is already going to cause huge hurdl...

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• SOCi
• Erstellt 9. Juni 2022 03:27
• 1 Stimme