Jason Walker-C

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I create a view that shows duplicated tickets?

Ricardo Pinto Is there any way to report on duplicates? 

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• Jason Walker-C
• Erstellt 7. Juli 2023 16:52
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace conversation line breaks/color coded replies

Yes, please. We have heard from our agents that this would be very useful. Would be great to have customer and agent responses in different colors and have them staggered. Customer to the left and ...

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• Jason Walker-C
• Erstellt 24. Mai 2023 15:54
• 3 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Barry Neary Prakruti Hindia Thanks for getting us in there. The EAP has addressed our issue. Omnichannel routing lets us get agent audio/visual alerts when messaging tickets are transferred from on...

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• Jason Walker-C
• Erstellt 21. April 2023 18:32
• 0 Stimmen

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

Jon Simone Yes both are now solved.  A. Yes, you can use the send a message step at the end of flows.  B. It will obey business hours. You can use that at the beginning and the end of a flow. Good ...

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• Jason Walker-C
• Erstellt 19. April 2023 21:04
• 0 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Barry Neary Yes, Logged in, that's how I am able to add this comment. 

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• Jason Walker-C
• Erstellt 19. April 2023 20:52
• 0 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Agents are showing online with a green dot when they have not set their status to online or in many cases haven't even logged into ZD. Prakruti Hindia Edit: The agents are also getting email notifi...

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• Jason Walker-C
• Bearbeitet 19. April 2023 23:09
• 0 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Barry Neary That link is broken. Getting the following message. Please advise "oops You're not authorized to access this page"

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• Jason Walker-C
• Erstellt 18. April 2023 15:26
• 0 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

We are trying to use Omni-Channel routing to solve the issue of agents not getting the notification when an active messaging ticket gets routed or re-assigned to a new group. It works great for new...

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• Jason Walker-C
• Erstellt 17. April 2023 23:22
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Ability to copy and backup bot flows and steps.

You can clone the entire bot now. 

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• Jason Walker-C
• Erstellt 11. April 2023 15:02
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. I would like a feature to block duplicate tickets from the same user

Adding this natively into ZD would be great. We get a lot of duplicates. Please consider this! Kolten Kittleson

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• Jason Walker-C
• Erstellt 7. April 2023 21:49
• 1 Stimme