John DiGregorio

1. Community
2. Zendesk Suite Q&A
3. Hide requests on "My request" page depending on last update date

Hello - we create tickets for customer maintenance and do not want them to show on the community for the customer to see.   We do need them to be logged under the customer account for tracking purp...

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• John DiGregorio
• Erstellt 30. September 2022 21:01
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1. Support
2. ...
3. Tickets
4. Enabling and disabling private ticket creation

Hello - we create tickets for customer maintenance and do not want them to show on the community for the customer to see.   We do need them to be logged under the customer account for tracking purp...

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• John DiGregorio
• Erstellt 30. September 2022 20:48
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1. Community
2. Zendesk Support EAP - Custom Ticket Statuses
3. EAP docs: Managing ticket statuses

Any idea when these will be available for reporting.   I have added a few ticket statuses, however reporting still only shows New, Open, Pending, Hold, Solved, Closed

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• John DiGregorio
• Erstellt 26. September 2022 14:52
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1. Support
2. ...
3. Agent guide for Support
4. Creating and using customer lists

It is too bad that customer list don't integrate with more robust communication tools.   Survey Monkey leave a lot to be desired

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• John DiGregorio
• Erstellt 15. September 2022 18:58
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1. Community
2. Zendesk Suite Q&A
3. Zendesk Explore - Last public reply by an agent against each ticket

What was the outcome of this thread.   I am looking for a simple report that shows the date the ticket was last created and the time it was last updated with a public comment.   I have the report s...

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• John DiGregorio
• Erstellt 30. August 2022 17:36
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1. Community
2. Zendesk Suite Q&A
3. Tracking Feature/Enhancement Requests

Does anyone know of a third party application for this?   We would like to expose this on our community for customers to up vote and down vote ideas for product management

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• John DiGregorio
• Erstellt 26. August 2022 18:30
• 0 Stimmen

1. Explore
2. ...
3. Customizing reports
4. Editing reports

IMHO - this is a defect.   If I have one report used on 100 customer dashboards and I make a change to the report I shouldn't have to republish 100 dashboards

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• John DiGregorio
• Erstellt 12. August 2022 14:14
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1. Explore
2. ...
3. Publishing and sharing dashboards
4. Sharing Explore dashboards outside Zendesk

@... It's too bad you need to setup a dashboard for each customer.  It would be great if you could create one dashboard to expose on the community and have it limit the results to the logged in com...

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• John DiGregorio
• Erstellt 5. August 2022 21:04
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1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

Travel Syndication Technology I had the same problem with it not being on the menu and I was on version 2.0.   I was able to modify the code.  However, after I made some changes I got the same erro...

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• John DiGregorio
• Erstellt 5. August 2022 19:40
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1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

Gorka Cardona-Lauridsen I am on version 2 of the API and do not see the Requests list in our Settings panel either.

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• John DiGregorio
• Erstellt 5. August 2022 17:07
• 0 Stimmen