John DiGregorio

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Set filters on Scheduled Dashboards

@bctsupport did you ever get publishing the reports to the community to work?   I have been wanting to do this but can't find a quick or easy way to do it

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• John DiGregorio
• Erstellt 25. Juni 2023 22:01
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

Has anyone found a marketplace app or written code to export tickets?   I really don't think creating a dashboard and scheduling it for every customer is the right approach.  There is currently a d...

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• John DiGregorio
• Erstellt 16. Juni 2023 17:16
• 0 Stimmen

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Out of Office app

Gabriel Manlapig I have been working with support for two weeks on the issue and they still can't tell me how to set the tag on Open Tickets.   It works fine for solved, on-hold and pending but won...

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• John DiGregorio
• Erstellt 30. Mai 2023 14:45
• 0 Stimmen

1. Explore
2. ...
3. Performing calculations
4. Creating standard calculated metrics and attributes

Lea Møller Baun - add a filter for Last Updated

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• John DiGregorio
• Erstellt 24. Mai 2023 15:01
• 0 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Out of Office app - official feature request thread

@Binh Du did you ever figure out how to include open tickets

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• John DiGregorio
• Erstellt 18. Mai 2023 19:28
• 0 Stimmen

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Out of Office app

How can I include open tickets?   Currently it only shows Pending and on Hold.  I want all statuses assisgned to the user to get the tag  

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• John DiGregorio
• Erstellt 18. Mai 2023 18:53
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on created and solved tickets

Dane I have been using this report for a while now and noticed last week that I am off by a few records on numerous customers.   I have tweaked my report and found there have been 72 cases open tha...

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• John DiGregorio
• Erstellt 2. Mai 2023 19:16
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Organization Custom Fields for Ticket Organization instead of Requester Organization

Is there any update for this?  I just added 15 fields only to find out it is showing the requestors organization and not the ticket organization.   Creating triggers only works when new or when the...

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• John DiGregorio
• Erstellt 25. April 2023 19:42
• 2 Stimmen

1. Support
2. ...
3. Ticket management
4. Enabling and disabling private ticket creation

One of the issues with private tickets is if a person accidentally adds a public comment the ticket will show on the community.   To make things simple I created a new brand called "hidden ticket"....

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• John DiGregorio
• Erstellt 18. April 2023 19:48
• 0 Stimmen

1. People
2. ...
3. End users and organizations
4. Bulk importing organizations

Liz W did you ever get an answer for this.   I have wasted 4 hours today trying to get this to work and can't.    It is frustrating that the name is required but then it goes on to say a unique_id ...

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• John DiGregorio
• Erstellt 17. März 2023 23:50
• 1 Stimme