Alison Cook

1. Community
2. Feedback - Admin Center
3. Non-Admin's (Agents) being able to Reset Passwords

+1 this is slowing down our business by having only Admins reset passwords. This should be an option in a custom role.

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• Alison Cook
• Erstellt 17. Mai 2023 19:09
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Custom Role should be able to create/edit bots

+1 - Administrative access for something like AnswerBot flows is unacceptable. Custom roles should be able to solve for this.

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• Alison Cook
• Erstellt 16. Januar 2023 16:21
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Ability to Export a list of Agents in the Admin Centre

Is there any update on this feature? We are almost at year end.

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• Alison Cook
• Erstellt 6. Dezember 2022 20:15
• 0 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Will these status be available to use in reports in explore? it would be nice to know, of the time an agent is active, how many tickets are assigned. etc. 

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• Alison Cook
• Erstellt 12. September 2022 16:01
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Multiple values as condition in order to reveal a field

Handy Andy ;) Do you mean the ability to do: if Ticket field value 1 is selected by an agent AND another Ticket Field value 2 is selected by agent THEN show Ticket field? If so, 1000x votes on that.

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• Alison Cook
• Erstellt 30. März 2022 21:32
• 4 Stimmen