Katherine Isaac

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Linked Ticket app

We've been using this in our instance for the last several weeks, then it suddenly disappeared.  I reinstalled it this morning, however, it's still not showing up in the ticket side panel. Is the a...

• Kommentar anzeigen
• Katherine Isaac
• Erstellt 19. Juni 2023 15:37
• 0 Stimmen

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Managing end user settings

Our set up is "Anybody can submit tickets but you also require registration and email address verification".  Is there anyway to prevent anonymous chats via Web Widget? Can we enforce the "Update y...

• Kommentar anzeigen
• Katherine Isaac
• Erstellt 7. Mai 2022 00:00
• 0 Stimmen

1. Chat
2. ...
3. Configuring the Chat widget
4. Enabling the pre-chat form on the Chat widget

A lot of the chat documentation in the Help Centre doesn't align with the Web Widget Classic.  Where can I find these features using Web Widget Classic or have they been removed?

• Kommentar anzeigen
• Katherine Isaac
• Erstellt 4. Mai 2022 23:03
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Remove "Dashboard/Get Started" button

I thought it was just me... I'd like it gone too, please.

• Kommentar anzeigen
• Katherine Isaac
• Erstellt 13. April 2022 22:33
• 1 Stimme

1. Chat
2. ...
3. Configuring the Chat widget
4. Authenticating users in Chat

This link is broken: See Determining your Zendesk Chat account version.

• Kommentar anzeigen
• Katherine Isaac
• Erstellt 5. April 2022 01:11
• 0 Stimmen