Ricardo

1. Community
2. Feedback on Guide
3. Knowledge Capture feedback - any way to send notification to Article Author?

Hello Mary Paez. In your Support account go to admin >> Apps >>  Manage >> Knowledge Capture app. If you scroll down the app settings, you should see "Assign flagged tickets to the article owner". ...

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• Ricardo
• Erstellt 15. Januar 2021 09:49
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on successful and unsuccessful callbacks

Hello Matt Taylor. You are right. The article was outdated. I made some changes to the article. Let me know if you have any questions.

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• Ricardo
• Erstellt 12. Januar 2021 16:27
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on first reply time

Hello Grete Andersson. No, that was a mistake. Thanks for raising it. I fixed the article. To answer your question, you can use the date ticket was solved or the date the ticket was created. There ...

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• Ricardo
• Erstellt 11. Dezember 2020 12:07
• 0 Stimmen

1. Community
2. Feedback on Support
3. Attachments from last comment to be included in Triggers

Hello MRCE BV Thanks for your feedback. The ticket.latest_comment placeholder gives you the most recent comment and unfortunately, it does not include attachments, unless Include attachments in ema...

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• Ricardo
• Bearbeitet 27. November 2020 08:37
• 0 Stimmen

1. Explore
2. ...
3. Explore basics
4. Can I report on light agents with Explore?

Hello Kaitlin Thanks for your question. It is not possible to single out light agents from the other agents. What you are looking for is the ability to use an attribute like custom roles and that i...

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• Ricardo
• Erstellt 25. November 2020 09:58
• 0 Stimmen

1. Support
2. ...
3. Business rules
4. How can I manually close a ticket? [Video]

Hello Darren Taylor Thanks for updating your post. It sounds like you are having some cache issues. Next time, if something isn't working the way you expect, start by clearing the cache and cookies...

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• Ricardo
• Erstellt 23. November 2020 13:32
• 0 Stimmen

1. Cross Product
2. ...
3. Account administration
4. How do I contact my Zendesk account representative?

Olá Marcos. Obrigado pelo esclarecimento! Entendi agora qual o problema. Você tem uma conta de Chat apenas e essas contas não têm Central de Administração. Por favor siga estas instruções: Se você...

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• Ricardo
• Erstellt 18. November 2020 11:50
• 0 Stimmen