Ricardo

1. Guide
2. ...
3. Help Center customization
4. How do I customize the Web Widget in my Help Center using APIs?

Thanks, Yusuke Kajino The article is now updated with your suggestion!

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• Ricardo
• Erstellt 29. Oktober 2020 15:10
• 0 Stimmen

1. Guide
2. ...
3. Working with knowledge base content
4. How can I format the text of the article with the source code?

Hello Jeremy Clanton. It looks like you already contacted us through Chat and you now have an open ticket with our Support team. I agree we need further investigation within your account so please ...

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• Ricardo
• Erstellt 19. Oktober 2020 12:23
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1. Community
2. Explore Q&A
3. Explore: Knowledge Capture - What is your target agent engagement rate?

Hello Ryan! That is a great question. I can talk a little bit about our experience here with our Zendesk Customer Support team. Early on in our KCS implementation, we set very aggressive targets fo...

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• Ricardo
• Bearbeitet 16. Oktober 2020 11:05
• 1 Stimme

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on first reply time

Hello Colin Crowley Thanks for that. I created a ticket with our customer support team for further investigation. Bear with us please.

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• Ricardo
• Erstellt 9. Oktober 2020 14:52
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on first reply time

Hello Colin! Do you think you could expand a little bit more on your use case? When you say autoreply, are you referring to notifications sent by triggers? Because those should not stop the FRT fro...

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• Ricardo
• Erstellt 7. Oktober 2020 13:08
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1. Explore
2. ...
3. Explore basics
4. What is the difference between Backlog recorded and Backlog end of period?

Hello Marty. Thanks for following up. I think we will need a little bit more of an investigation into your account. I noticed you already have an open ticket with us so I am going to work with the ...

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• Ricardo
• Erstellt 2. Oktober 2020 07:57
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1. Explore
2. ...
3. Explore basics
4. What is the difference between Backlog recorded and Backlog end of period?

Hello, Marty. Thanks for raising this. The information in the article is actually no longer accurate. Explore collects backlog information every time your data synchronizes with Explore. If you are...

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• Ricardo
• Erstellt 1. Oktober 2020 10:38
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1. Explore
2. ...
3. Publishing and sharing dashboards
4. Why can't I see the name of an agent when trying to share a dashboard?

Hello Jose Hurtado. It is now possible to share dashboards or to grant access to dashboards to light-agents: Announcing Support Enterprise custom roles and light agent access support for Zendesk Ex...

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• Ricardo
• Erstellt 1. Oktober 2020 09:09
• 0 Stimmen