Thomas Joussot

1. Support
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Hi Phil, Actually CC contacts who are support agents will now be automatically set as Followers since the release of the Follower feature. Therefore this means that you can no longer set a specific...

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• Thomas Joussot
• Erstellt 6. März 2020 08:45
• 0 Stimmen

1. Community
2. Feedback on Support
3. Ability to reference Followers within Triggers, Automations, Views, Macros, etc.

Thanks Abigal! +1!!! I totally approve all of these feature requests. There is clearly a lack of followers notification workflow. Hoping for a quick implementation.

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• Thomas Joussot
• Erstellt 4. Dezember 2019 08:40
• 1 Stimme

1. Support
2. ...
3. Tickets
4. Customizing default email notifications to CCs and followers

Thanks Abigal! +1!!! I totally approve all of these feature requests. There is clearly a lack of followers notification workflow. Hoping for a quick implementation.

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• Thomas Joussot
• Erstellt 4. Dezember 2019 08:40
• 0 Stimmen

1. Support
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Hey Brett, Thanks for the quick feedback! But so bad to hear so… The context is pretty simple: we have triggers and macros that notify the related team once a ticket has a bad rating. To do so, we'...

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• Thomas Joussot
• Erstellt 20. November 2019 20:23
• 0 Stimmen

1. Support
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Is there any plan to propose a placeholder dedicated to the rating reason?

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• Thomas Joussot
• Erstellt 19. November 2019 13:19
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Looking forward to this feature we're all waiting for some time now… Fingers crossed…

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• Thomas Joussot
• Bearbeitet 19. September 2019 12:30
• 0 Stimmen

1. Support
2. ...
3. Reporting
4. Working with customer satisfaction (CSAT) reasons (Professional and Enterprise)

Hi Brett, Thanks for the confirmation and for pointing me to this feedback request that I've just +1'ed. Fingers crossed! ;-)

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• Thomas Joussot
• Bearbeitet 29. Juli 2019 09:39
• 0 Stimmen

1. Community
2. Feedback on Support
3. Need a placeholder for satisfaction reason

+1 on this feature request. This placeholder is absolutely required to notify team leaders here as well. This is crucial for us to know why a ticket has been bad rated. Please consider adding this ...

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• Thomas Joussot
• Erstellt 29. Juli 2019 09:26
• 0 Stimmen

1. Community
2. Support Q&A
3. Missing CC notification workflow since the release of Followers feature

Yes, what you are saying makes sense, but I was just trying to keep the same workflow I have with CC contacts since the beginning in Zendesk Support. We are an audio software company and a few 3rd-...

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• Thomas Joussot
• Erstellt 24. Juli 2019 12:58
• 0 Stimmen

1. Community
2. Support Q&A
3. Missing CC notification workflow since the release of Followers feature

Thanks, but this doesn't help at all ;-) I'm already using these placeholders to return CC and follower information in email notifications. What I need is a custom email notification for CC contact...

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• Thomas Joussot
• Erstellt 24. Juli 2019 10:19
• 0 Stimmen