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Yoram Dagan

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    Yoram Dagan hat einen Kommentar hinterlassen

    The SOlution was given..Just click on the legend and you will be able to edit. Expected to find it in the configuration

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    Yoram Dagan hat einen Post erstellt

    Editing a query legend

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    Hi When creating a query the legend shows the full Metric name which makes the legend hard to understand. I couldn't find any way to edit the display name of the legend to make it more user-friendl...

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    Yoram Dagan hat einen Kommentar hinterlassen

    Hi,   I am trying to measure the duration between the ticket creation and the time that the agent really started to work on the ticket (not assigned to the ticket). I have an alternative status fie...

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    Yoram Dagan hat einen Kommentar hinterlassen

    HI I have tried to create a new metric COUNT(Tickets)+0 and add it to the Metric of the query instead of having it in the "result metric calculation". and it didn't work I have done so as I also wa...

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    Yoram Dagan hat einen Kommentar hinterlassen

    HI Daniel.   Thanks for the answer. I looked at the app and although it looks like a simple workaround, it is a lot over overhead. We have a lot of internal tickets we open on behalf of the custome...

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    Yoram Dagan hat einen Kommentar hinterlassen

    HI Daniel,   Thanks for the comment. You are right, the side conversation could solve it and also light agents. I don't mind paying for solutions, it is the payment models which makes it too expens...

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    Yoram Dagan hat einen Post erstellt

    Sending internal notes to non agents

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    Hi,   I am trying to create a process in which I am using targets to send internal ticket comments to people who are not agents. This is required for us to let account managers which do not need to...

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    Yoram Dagan hat einen Kommentar hinterlassen

    @Jeremmy I managed to overcome this issue by using forwarding rules. I have an operational agent which I use for general actions such as that. I schedule the report/dashboard to be set to him and a...

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    Yoram Dagan hat einen Kommentar hinterlassen

    Hi This is really frustrating. I have added a new user field and I want to update all of my users with the correct value. The way to do so without write code (I think it is a reasonable request) is...

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    Yoram Dagan hat einen Kommentar hinterlassen

    Hi, Any updates here? This is going on for about 5 years now in different threads and it seems like a basic requirement. Thanks Yoram