Kate Styer

1. Explore
2. ...
3. Building and customizing queries
4. How do I display the start date of the week instead of the week number?

When I create a custom attribute like this I have been unable to find a way to allow using a date range rather than selecting the dates manually. Attached are the original Ticket created - Week of ...

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• Kate Styer
• Erstellt 19. März 2020 17:14
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1. Community
2. Feedback on Support
3. views should include the condition "subject"

This comes up regularly for us and the need to create triggers that create tags is a hack.

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• Kate Styer
• Erstellt 14. Mai 2019 19:21
• 3 Stimmen

1. Community
2. Feedback on Support
3. Preserve Group and Assignee for user-generated follow-up tickets

This is something that has been an issue for us for awhile.  An update that would include this ability would be extremely welcome.  The level of effort to locate the previous group and assignee is ...

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• Kate Styer
• Erstellt 11. Dezember 2018 22:13
• 1 Stimme

1. Community
2. Feedback on Support
3. Lock tickets being worked

We have a request from agent groups that match the above.  They have Agent Collision but it is not solving there issues fully.  We continue to train teams to watch for others on the ticket but they...

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• Kate Styer
• Erstellt 17. September 2018 21:16
• 1 Stimme

1. Community
2. Feedback on Support
3. Making it easier for agents to find Macros

This is also a major pain for us.    Example When an agent is searching for a macro called "Water Park Operating Hours" they commonly want to search for Park Hours and this does not populate the ma...

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• Kate Styer
• Erstellt 6. August 2018 19:55
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1. Community
2. Feedback on Support
3. Community Discussion: How do you manage multiple conversations in tickets?

We have only recently launched a few teams into Zendesk, but we are already getting tangled in the mess of collaboration.  Whether using one of the apps above, creating a new ticket, changing reque...

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• Kate Styer
• Erstellt 9. März 2018 17:43
• 1 Stimme

1. Support
2. ...
3. API
4. Is the System Status page accessible with the API?

Danielle, I would also like to have my subdomains be added to this beta. I have received a requirement from my management to get these types of notifications or some other form of more proactive no...

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• Kate Styer
• Erstellt 17. November 2017 19:17
• 0 Stimmen