David
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David hat einen Kommentar hinterlassen
That's incredible, thank you so much Brett
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David hat einen Post erstellt
Creating a new ticket from existing conversation
BeantwortetHello, A customer replied to an exisitng ticket with a new question that I would prefer to have as a separate ticket with its own attributes. But I only realized that now. Is there a way to break...
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David hat einen Kommentar hinterlassen
Hi Andrew, Can you enlighten me more about the issue types you mentioned? I understand there is a way to connect tickets with related issues? Thanks for your answer
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David hat einen Post erstellt
Best Practice request - status for ticket waiting for bug fix
Hi! I wanted to know what people do when the ticket issue has been fully addressed, but the complete solution requires, for example, the development team to fix a bug and release the new version, w...
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David hat einen Kommentar hinterlassen
Thanks Andrew, in the end I did use Chris' code, and it came out well, other than that extra positive-vote-hidden-image-link. It didnt appear in the email and instead i saw the ugly icon for the im...
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David hat einen Kommentar hinterlassen
Hi, and thanks for this! I did a bit of tweaking to the updated code, but now I see that there is an extra <td> that appears in the email itself, even though I thoroughly checked the code and the...
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David hat einen Kommentar hinterlassen
Hi, Any reason why the HTML here didn't work? Here is the content of the automation message body:Did you have the chance to see the response to your last email regarding ticket (#{{ticket.id}...
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David hat einen Kommentar hinterlassen
Seems to me like it should be OK to try these practices (as there is no safe, built in functionality), and if there are issues, just cancel the trigger or automation.
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David hat einen Kommentar hinterlassen
Ok, that's quite clear. However, seems like if it's causing problems then I can just deactivate the trigger/automation and then it will all revert to working fine, no?
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David hat einen Kommentar hinterlassen
Thanks Graeme for pointing that out! I was under the impression that this was actually encouraged by Zendesk, being promoted into an article, albeit due to their inability to provide this feature...