David

1. Community
2. Support Q&A
3. Creating a new ticket from existing conversation

That's incredible, thank you so much Brett

• Kommentar anzeigen
• David
• Erstellt 23. Juni 2019 07:56
• 0 Stimmen

1. Community
2. Support Q&A
3. Best Practice request - status for ticket waiting for bug fix

Hi Andrew,   Can you enlighten me more about the issue types you mentioned? I understand there is a way to connect tickets with related issues?   Thanks for your answer

• Kommentar anzeigen
• David
• Erstellt 27. März 2019 09:32
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Up-spec your C-Sat with Mr. Smiley and Mr. Sad!

Thanks Andrew, in the end I did use Chris' code, and it came out well, other than that extra positive-vote-hidden-image-link. It didnt appear in the email and instead i saw the ugly icon for the im...

• Kommentar anzeigen
• David
• Erstellt 6. März 2019 09:52
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Up-spec your C-Sat with Mr. Smiley and Mr. Sad!

Hi, and thanks for this!   I did a bit of tweaking to the updated code, but now I see that there is an extra <td> that appears in the email itself, even though I thoroughly checked the code and the...

• Kommentar anzeigen
• David
• Bearbeitet 5. März 2019 12:22
• 0 Stimmen

1. Support
2. ...
3. Business rules
4. Can I use markdown in email notifications sent by triggers or automations?

Hi,   Any reason why the HTML here didn't work?     Here is the content of the automation message body:Did you have the chance to see the response to your last email regarding ticket (#{{ticket.id}...

• Kommentar anzeigen
• David
• Bearbeitet 5. März 2019 11:11
• 0 Stimmen

1. Support
2. ...
3. API
4. Can I use a trigger and a target to update tickets?

Seems to me like it should be OK to try these practices (as there is no safe, built in functionality), and if there are issues, just cancel the trigger or automation.

• Kommentar anzeigen
• David
• Erstellt 5. März 2019 09:46
• 1 Stimme

1. Community
2. Feedback on Support
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

Ok, that's quite clear.   However, seems like if it's causing problems then I can just deactivate the trigger/automation and then it will all revert to working fine, no?  

• Kommentar anzeigen
• David
• Erstellt 5. März 2019 09:43
• 0 Stimmen

1. Community
2. Feedback on Support
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

Thanks Graeme for pointing that out!   I was under the impression that this was actually encouraged by Zendesk, being promoted into an article, albeit due to their inability to provide this feature...

• Kommentar anzeigen
• David
• Erstellt 5. März 2019 09:23
• 1 Stimme