Jennifer Rowe
Zendesk Product Documentation Director
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Neueste Aktivität von Jennifer Rowe-
自定义您的帮助中心主题（Guide Professional 和 Enterprise）
快速路径：Guide 管理员 > 自定义设计 > 查看主题 > 编辑代码 更加精通网络的 Guide 管理者可直接使用页面代码来为帮助中心建立自定义主题。此代码包含在定义每个页面类型布局的可编辑模板中，以及帮助中心的全局页首和页脚。您也可以使用一种称为 Curlybars 的功能全面的模板化语言来访问帮助中心数据并处理页面模板中的内容。特定的模板可让您添加 JavaScript 或自...
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开始使用 Guide：设置
Guide 使您为终端用户提供全面的自助服务支持选项，并使专员可更好地帮助客户。使用 Guide 您可以创建包括以下内容的帮助中心： 面向客户的品牌支持网站 用于发布自助服务内容的知识库 在 Guide Professional 和 Enterprise 中可用的社区，用于客户协作 可供客户提交工单的客户门户，而在 Guide Professional 和 Enterprise 中...
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Web Widget 的高级自定义
快速路径：设置 > 渠道 > 小组件 当管理员从 Zendesk Support 界面完成对 Web Widget 组件的初始配置，并与其开发者一同添加 Web Widget 到其网站之后，他们可以按需与其开发者一同进一步自定义 Web Widget。 这篇文章是面向管理员的概览，说明了使用 Web Widget 可以进行哪些高级自定义。这篇文章旨在回答这样一个问题：“我还可以用 W...
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Knowledge Manager Roundtable discussions
The Knowledge Manager Roundtable is a panel of Zendesk customers who are responsible for the process of creating and managing content at their companies. Every other month they share their expert...
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Community tips for customer satisfaction (CSAT) surveys
Some of our customers have shared great tips about customer satisfaction! Check out these tips or share your own tip for customer satisfaction. Tips from the community: Enhance your CSAT survey wi...
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Knowledge Manager Roundtable: What is your strategy for restricted content?
The Knowledge Roundtable is a group of Zendesk customers who have responsibility for knowledge and self-service at their companies. They share their expertise with you here on a specific topic. The...
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Knowledge Manager Roundtable: What are you doing to improve self-service?
The Knowledge Roundtable is a group of Zendesk customers who have responsibility for knowledge and self-service at their companies. They share their expertise with you here on a specific topic. Th...
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Knowledge Manager Roundtable: What is your process for maintaining knowledge base content?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a speci...
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Knowledge Manager Roundtable: How do you create knowledge base content?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a spe...
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Knowledge Manager Roundtable: How do you measure self-service activity and knowledge base usefulness?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a spec...