Jennifer Rowe
Zendesk Product Documentation Director
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Neueste Aktivität von Jennifer Rowe-
Tips for Insights reporting (Professional and Enterprise)
Check out some of the great tips for Insights reporting our customers have shared! Click the Follow button on this post to get updates when new tips are added! Also, check out the Insights resource...
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Community discussion: How do you assign tickets?
We are doing a research project to look at how ticket assignments are made to either a specific person or a pool of qualified agents. So we want to know: How do you assign tickets? How do you make...
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What users did in Support 2016--see the tips!
We asked: What did you do in Zendesk Support in 2016? Here are all the great responses. They are all in the form of tips, so you can use them too. Check these out to see which ones you want to imp...
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Product Feedback participation guidelines
Welcome to the Product Feedback topic in our community. Here you can share your thoughts about Zopim, make suggestions about what you'd like to see in the future, and hear what we're thinking about...
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Community Roundtable: Education
The Education Roundtable is a group of Zendesk customers in Education who share their expertise on a specific topic. You don't have to be in Education to participate! How to participate: Read th...
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Community Roundtable: Decreasing agent touches and ticket volume with automations and triggers
The Community Roundtable is a group of Zendesk customers who share their expertise on a specific topic. You don't have to be on the panel to participate! How to participate: Read the advice fr...