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Jennifer Rowe

Zendesk Product Documentation Director

Zendesk Documentation Team
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Posts

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  • Tips for Insights reporting (Professional and Enterprise)

    Check out some of the great tips for Insights reporting our customers have shared! Click the Follow button on this post to get updates when new tips are added! Also, check out the Insights resource...

  • What users did in Support 2016--see the tips!

    We asked: What did you do in Zendesk Support in 2016?  Here are all the great responses. They are all in the form of tips, so you can use them too. Check these out to see which ones you want to imp...

  • Community Roundtable: Decreasing agent touches and ticket volume with automations and triggers

    The Community Roundtable is a group of Zendesk customers who share their expertise on a specific topic. You don't have to be on the panel to participate! How to participate: Read the advice fr...

  • Community tips for customer satisfaction (CSAT) surveys

    Some of our customers have shared great tips about customer satisfaction! Check out these tips or share your own tip for customer satisfaction. Tips from the community: Enhance your CSAT survey wi...

  • Product Feedback participation guidelines

    Welcome to the Product Feedback topic in our community. Here you can share your thoughts about Zopim, make suggestions about what you'd like to see in the future, and hear what we're thinking about...

  • Community Roundtable: Education

    The Education Roundtable is a group of Zendesk customers in Education who share their expertise on a specific topic. You don't have to be in Education to participate! How to participate: Read th...

  • Community tips for automations

    Some of our customers have shared great tips with the community for automations! Feel free to add comments to these tips or share your own tip for using an automation! How I saved myself 16-19 hrs...

  • Documentation for content blocks

    Please refer to the following documentation for the content blocks early access program: Enabling content blocks Creating and reusing content blocks Managing content blocks

  • 关于 Support 默认触发器

    为了帮助您开始使用触发器,Zendesk Support 提供了一组标准的触发器和邮件通知,它们都是典型工单工作流程中的最佳实践。您可按原样使用这些触发器,或者复制副本以便您修改和重新调整。您可按需取消激活这些触发器。如果您重新激活一个触发器,它不会追溯地运行于以往的工单。 注释:在 Essential 中,当您创建或编辑触发器时,可选择的条件和操作有限。 您可按原样使用默认触发...

  • 将新到的电邮转发到 Zendesk Support

    要使用外部电邮地址(而不是您的 Zendesk Support 电邮地址)接收支持请求,您需要将您在外部电邮地址接收到的电邮转发到您的 Zendesk 帐户中的电邮地址。 您将在您自己的电邮帐户中,而不是在 Zendesk Support 中对电邮转发进行配置。具体的操作取决于您所使用的电邮提供商。一些电邮提供商允许您创建电邮转发规则,使您可选择应转发到您的 Zendesk 帐户的新到...