Jennifer Rowe
Zendesk Product Documentation Director
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Neueste Aktivität von Jennifer Rowe-
Knowledge Manager Roundtable: What are you doing to improve self-service?
The Knowledge Roundtable is a group of Zendesk customers who have responsibility for knowledge and self-service at their companies. They share their expertise with you here on a specific topic. Th...
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Knowledge Manager Roundtable: What is your process for maintaining knowledge base content?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a speci...
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Knowledge Manager Roundtable: How do you create knowledge base content?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a spe...
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Knowledge Manager Roundtable: How do you measure self-service activity and knowledge base usefulness?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a spec...
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Tips for Insights reporting (Professional and Enterprise)
Check out some of the great tips for Insights reporting our customers have shared! Click the Follow button on this post to get updates when new tips are added! Also, check out the Insights resource...
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Community discussion: How do you assign tickets?
We are doing a research project to look at how ticket assignments are made to either a specific person or a pool of qualified agents. So we want to know: How do you assign tickets? How do you make...
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What users did in Support 2016--see the tips!
We asked: What did you do in Zendesk Support in 2016? Here are all the great responses. They are all in the form of tips, so you can use them too. Check these out to see which ones you want to imp...
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Product Feedback participation guidelines
Welcome to the Product Feedback topic in our community. Here you can share your thoughts about Zopim, make suggestions about what you'd like to see in the future, and hear what we're thinking about...
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Community Roundtable: Education
The Education Roundtable is a group of Zendesk customers in Education who share their expertise on a specific topic. You don't have to be in Education to participate! How to participate: Read th...
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Community Roundtable: Decreasing agent touches and ticket volume with automations and triggers
The Community Roundtable is a group of Zendesk customers who share their expertise on a specific topic. You don't have to be on the panel to participate! How to participate: Read the advice fr...