Jennifer Rowe

1. Cross Product
2. ...
3. Managing global security and user access
4. Managing security settings in Admin Center

Hi Bryan Joshua Pedini, I found your question in an email notification. I'm pasting it here for you, minus the first part of your comment, which was addressing another user. Here's your question: "...

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• Jennifer Rowe
• Erstellt 4. November 2020 18:39
• 1 Stimme

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Branding your Help Center

Hi Will! Thanks for letting us know about that. We've fixed the link in the article. This is the correct link: https://support.zendesk.com/hc/en-us/articles/115012399428 Thanks!

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• Jennifer Rowe
• Erstellt 15. Oktober 2020 17:26
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting reminders to review and verify articles (Guide Enterprise)

Hi Ryan, Sorry for the delay on this!  The maximum numbers of verification rules is 20. Regarding how many filters you may apply to a rule: Each non-date filter will take up to 10 values. The date ...

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• Jennifer Rowe
• Erstellt 8. Oktober 2020 16:56
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

Exciting new EAP for Talk and Chat users! Focus mode for live channels When enabled, Focus Mode allows agents to be online on both Talk and Chat but will only serve the agent one channel at a time....

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• Jennifer Rowe
• Erstellt 8. Oktober 2020 16:49
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Zendesk Community Weekly Digest - Sept 4, 2020

Thanks for letting us know, Ken Johnson! It's fixed now. Here's the link: https://support.zendesk.com/hc/en-us/community/posts/360049565094

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• Jennifer Rowe
• Erstellt 4. September 2020 17:23
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Using labels on your Help Center articles (Guide Professional and Enterprise)

Hi Jay LeeI don't believe there is an enforced limit for total number of labels in your Help Center. But there is a limit of 40,000 articles and 50 labels per article, so the limit might be 40,000 ...

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• Jennifer Rowe
• Erstellt 13. August 2020 22:27
• 1 Stimme

1. Community
2. Zendesk on Zendesk
3. Zendesk on Zendesk series discussions

Hi everyone, Sorry for the late notice here....but I’m very excited to share that on Tuesday, June 23 we will be hosting a Zendesk on Zendesk: How we use self service to reduce ticket volume webina...

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• Jennifer Rowe
• Erstellt 22. Juni 2020 16:11
• 1 Stimme

1. Community
2. User Tips & Tricks
3. How to organize an excellent tickets categorization in Zendesk

Love it, Andrei! Thanks so much for sharing this great tip!

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• Jennifer Rowe
• Erstellt 19. Juni 2020 16:48
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

Another EAP for Guide. This one is a for a feature that has been much-requested by customers! Content blocks We know that our customers want a better way to create, manage, and update content that ...

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• Jennifer Rowe
• Erstellt 11. Juni 2020 22:34
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Guide community tips for Help Center

Tip for using redirects to include an article in multiple sections: How to include an article in multiple sections  -  contributed by Alejandro Colon

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• Jennifer Rowe
• Erstellt 11. Juni 2020 18:01
• 0 Stimmen