Jennifer Rowe

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

New EAP for Sell: Custom objects in Sell There are three native objects in Sell: Leads, Contacts, and Deals. However, it may be difficult to represent all of your business context using just those ...

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• Jennifer Rowe
• Erstellt 14. April 2021 16:29
• 0 Stimmen

1. Chat
2. ...
3. Social messaging
4. Installing and setting up social messaging channels (standard agent interface)

Yea, it'd be any public wall posts and comments on one Facebook page, but not any private messages sent directly to you through Facebook Messenger. And multiple FB pages is not supported.  Hopefull...

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• Jennifer Rowe
• Erstellt 1. April 2021 22:52
• 0 Stimmen

1. Chat
2. ...
3. Social messaging
4. Installing and setting up social messaging channels (standard agent interface)

Hi Crystal Deragisch This is the article for Support Team. Unfortunately only public Facebook messages are supported and not private Facebook Messenger messages.  We'll try to clarify that in this ...

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• Jennifer Rowe
• Erstellt 1. April 2021 22:02
• 0 Stimmen

1. Chat
2. ...
3. Social messaging
4. Installing and setting up social messaging channels (standard agent interface)

Hi Crystal Deragisch did you buy Suite Team or Support Team?

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• Jennifer Rowe
• Erstellt 1. April 2021 21:40
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing the new Shopify integration for Support and Chat

Hi Phil Mocek, Thanks to your question and feedback, we've created an article to help other users resolve this issue.  Shopify app in Support and Chat is not displaying information

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• Jennifer Rowe
• Erstellt 4. März 2021 23:29
• 2 Stimmen

1. Community
2. User Tips & Tricks
3. Support Trigger Configuration & Group Routing for Zendesk Messaging

Thanks for sharing this great tip, Clik Rogan!

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• Jennifer Rowe
• Erstellt 22. Februar 2021 17:59
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Introducing Zendesk Messaging

Clik Rogan this is great, thanks so much for sharing it! I'm sure it will help others! We'd love it if you could paste your solution into a new tip in our community so that others can more easily f...

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• Jennifer Rowe
• Bearbeitet 20. Februar 2021 00:02
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Guide community tips for Help Center

Such a great tip from our friend Andrei! Check it out! Showing predefined answers for custom field values in your Help Center webform -  contributed by Andrei Kamarouski

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• Jennifer Rowe
• Erstellt 19. Februar 2021 16:56
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Showing predefined answers for custom field values in your Help Center webform

Andrei Kamarouski this such a great tip, thank you for sharing it! We'll find some place in the documentation to link to this.

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• Jennifer Rowe
• Erstellt 18. Februar 2021 23:12
• 0 Stimmen

1. Guide
2. ...
3. Guide basics
4. About the Zendesk Guide plan types

Hi Lila Kingsley This article has all of the branded Help Center limits. Our legacy add-on article has the limits for the legacy add-on (see the unlimited multibrand add-on). The limit for branded ...

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• Jennifer Rowe
• Bearbeitet 3. Februar 2021 17:48
• 0 Stimmen