Jennifer Rowe

1. Community
2. Advice from Zendesk
3. Zendesk on Zendesk series discussions

Hi everyone, Sorry for the late notice here....but I’m very excited to share that on Tuesday, June 23 we will be hosting a Zendesk on Zendesk: How we use self service to reduce ticket volume webina...

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• Jennifer Rowe
• Erstellt 22. Juni 2020 16:11
• 1 Stimme

1. Community
2. User Tips & Tricks
3. How to organize an excellent tickets categorization in Zendesk

Love it, Andrei! Thanks so much for sharing this great tip!

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• Jennifer Rowe
• Erstellt 19. Juni 2020 16:48
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

Another EAP for Guide. This one is a for a feature that has been much-requested by customers! Content blocks We know that our customers want a better way to create, manage, and update content that ...

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• Jennifer Rowe
• Erstellt 11. Juni 2020 22:34
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Guide community tips for Help Center

Tip for using redirects to include an article in multiple sections: How to include an article in multiple sections  -  contributed by Alejandro Colon

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• Jennifer Rowe
• Erstellt 11. Juni 2020 18:01
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

New EAP for Guide: Federated Help Center search Until now, when you searched a Guide Help Center, the content that you could find to help you resolve your issue was limited to Guide Articles and Ga...

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• Jennifer Rowe
• Erstellt 9. Juni 2020 23:53
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

A much requested community feature is going into EAP for Zendesk Gather. Badges We are working on adding user badges to Zendesk Gather. Badges offer a great way to reward and recognize users for th...

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• Jennifer Rowe
• Erstellt 3. Juni 2020 16:22
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. What's new in Zendesk: May 2020 roundup

Hi Alejandro Colon Thanks for letting us know. And sorry about that! The link is fixed now in the article and here it is: https://support.zendesk.com/hc/en-us/community/topics/360001710874 Thanks!

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• Jennifer Rowe
• Erstellt 3. Juni 2020 15:14
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

A new EAP for developers: Zendesk SDK for Unity The Zendesk SDK for Unity allows your game development teams to integrate the complete Zendesk support capabilities natively into your Unity 3D game....

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• Jennifer Rowe
• Erstellt 1. Juni 2020 23:23
• 0 Stimmen