Jennifer Rowe

1. Community
2. Guide - User Tips & Tricks
3. Change text for "My Activities" in HC

Sorry for the confusion, Suman. There used to be a JS tab, but now it's a file. Edit the script.js file. Hope that helps! We'll update the instructions above.

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• Jennifer Rowe
• Erstellt 11. September 2019 20:24
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Permanently deleting a knowledge base article

Thanks for letting us know, Abigail. I approved the comment.

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• Jennifer Rowe
• Erstellt 22. August 2019 23:06
• 1 Stimme

1. Community
2. Zendesk Support EAP: Agent Workspace
3. Register for this EAP

Hi everyone, Sorry for the oversight. We'll add the link to the EAP info posts. You can sign up here. Thanks for your interest in this EAP!  

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• Jennifer Rowe
• Erstellt 14. August 2019 16:30
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

A couple of new EAPs for you. Guide user segment OR tags We are adding the ability to define User Segments where tags can be combined with the OR operator in addition to the existing AND operator. ...

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• Jennifer Rowe
• Erstellt 13. August 2019 23:56
• 0 Stimmen

1. Community
2. Guide - Zendesk-led discussions about Guide
3. Guide community tips for Help Center

Awesome new tip from Jacob you might be interested in! Notify Slack when a new post has been added to the community - contributed by Jacob C Christensen

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• Jennifer Rowe
• Erstellt 5. Juni 2019 17:57
• 0 Stimmen

1. Community
2. Guide - User Tips & Tricks
3. Notify Slack when a new post has been added to a community topic (using Zapier)

Love it! Thanks, Jacob.

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• Jennifer Rowe
• Erstellt 5. Juni 2019 17:54
• 1 Stimme

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Changing the article owner (Guide Enterprise)

Hi Kalle, It's not exactly what you're asking for, but you can change the article owner for articles in bulk.  https://support.zendesk.com/hc/en-us/articles/360001912187 That might make things a li...

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• Jennifer Rowe
• Erstellt 3. Juni 2019 16:16
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Archiving an article to remove it from your knowledge base

Hi Bob, You can archive articles in bulk. Check out this article: https://support.zendesk.com/hc/en-us/articles/360001912187 Hope that helps! 

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• Jennifer Rowe
• Erstellt 29. Mai 2019 19:41
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Printing tickets

That's awesome, Nicole. I added a link to your tip in the article.

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• Jennifer Rowe
• Erstellt 24. Mai 2019 18:11
• 1 Stimme