Jennifer Rowe
Zendesk Product Documentation Director
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Neueste Aktivität von Jennifer Rowe-
Hi Bryan Joshua Pedini, I found your question in an email notification. I'm pasting it here for you, minus the first part of your comment, which was addressing another user. Here's your question: "...
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Hi Will! Thanks for letting us know about that. We've fixed the link in the article. This is the correct link: https://support.zendesk.com/hc/en-us/articles/115012399428 Thanks!
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Hi Ryan, Sorry for the delay on this! The maximum numbers of verification rules is 20. Regarding how many filters you may apply to a rule: Each non-date filter will take up to 10 values. The date ...
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Exciting new EAP for Talk and Chat users! Focus mode for live channels When enabled, Focus Mode allows agents to be online on both Talk and Chat but will only serve the agent one channel at a time....
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Thanks for letting us know, Ken Johnson! It's fixed now. Here's the link: https://support.zendesk.com/hc/en-us/community/posts/360049565094
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Hi Jay LeeI don't believe there is an enforced limit for total number of labels in your Help Center. But there is a limit of 40,000 articles and 50 labels per article, so the limit might be 40,000 ...
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Hi everyone, Sorry for the late notice here....but I’m very excited to share that on Tuesday, June 23 we will be hosting a Zendesk on Zendesk: How we use self service to reduce ticket volume webina...
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Love it, Andrei! Thanks so much for sharing this great tip!
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Another EAP for Guide. This one is a for a feature that has been much-requested by customers! Content blocks We know that our customers want a better way to create, manage, and update content that ...
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Tip for using redirects to include an article in multiple sections: How to include an article in multiple sections - contributed by Alejandro Colon