Jennifer Rowe
Zendesk Product Documentation Director
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Hi Mary Paez! The @mentions feature will be rolled out to all existing Guide accounts with community by the end of October, so I'm not sure if your account has it yet. You should not see the users ...
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Hi Mark Menjivar! I'm not sure I understand your question, but I'll try to answer! If you were a Guide professional or enterprise customer with an active community, then you were automatically put ...
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I just clarified that in this article. I thought we'd already done that, but we hadn't, so sorry about that. Hopefully the clarification will help other users avoid the same confusion!
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Ok, sorry, Brad Marshall. Then I'm out of ideas. If I found out, I'll let you know!
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Hmm...I believe it should work for you now. Make sure user profiles are enabled. You can't use @mentioned if user profiles are not enabled. Also, if a user has not yet submitted a post or comment, ...
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Hi Jason K, No, you do not need to update your theme to use mentions. Yes, the users mentioned will receive email and will be following the post once mentioned. I believe the name being mentioned...
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Hi James, If you're an existing Guide customer with Community, you are on the Gather Legacy plan. That includes the existing functionality, plus aliases and @mentions. Gather Professional will add...
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An awesome new Explore pre-built dashboard in EAP! Explore Real-time dashboard The Explore Real-time Dashboard enables customer service leaders and agents to keep a closer eye on support metrics in...
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A new early access program for you: Events Connector to Amazon EventBridge This EAP provides an easier way for you to export real-time events from Zendesk to AWS so that you can store, analyze, and...
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Sorry for the confusion, Suman. There used to be a JS tab, but now it's a file. Edit the script.js file. Hope that helps! We'll update the instructions above.