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Jennifer Rowe

Zendesk Product Documentation Director

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  • Fine Tuning series discussions

    Our Fine Tuning series is a monthly discussion in our forums about a specific topic. Each discussion is hosted and moderated by a member of the Zendesk Customer Success team for one day. During the...

  • Real-time dashboard documentation

    The real-time dashboard is an Explore pre-built dashboard that displays important information about your Zendesk products in near real time, in one place. Learn more about the dashboard’s features ...

  • What is the Explore real-time dashboard EAP?

    The real-time dashboard enables teams to view key metrics across all the live support channels -- Support, Talk and Chat. The data automatically refreshes in near real-time, meaning teams always ha...

  • How do I sign up?

    If you think the Explore real-time dashboard can help your team keep a closer eye on metrics across multiple channels and make operational decisions more efficiently, we'd love to have you try it o...

  • How to give feedback (or report bugs)

    Feedback during the beta stage is very important for us. We want to hear what you have to say about the real-time dashboard, because ultimately we've created this feature for you.  Below, you can f...

  • Guide community tips for Help Center

    Check out these Guide tips for your Help Center!   Follow this post and we'll update you when we add a new tip. *** SWAG ALERT *** Share your own Help Center tip and we'll send you swag! After you ...

  • How to sign up for the Zendesk Agent Workspace EAP

    The agent workspace enables agents to work seamlessly across Zendesk channels, all within a single interface.  Who can sign up? You must be a customer using Support + at least 1 other conversationa...

  • Community tips using triggers

    Some of our customers have shared great tips with the community for workflows they've set up using triggers! Feel free to share your own tip for using triggers! Check out our tips from Zendesk supp...

  • 关于 Support 默认触发器

    为了帮助您开始使用触发器,Zendesk Support 提供了一组标准的触发器和邮件通知,它们都是典型工单工作流程中的最佳实践。您可按原样使用这些触发器,或者复制副本以便您修改和重新调整。您可按需取消激活这些触发器。如果您重新激活一个触发器,它不会追溯地运行于以往的工单。 注释:在 Essential 中,当您创建或编辑触发器时,可选择的条件和操作有限。 您可按原样使用默认触发...

  • 将新到的电邮转发到 Zendesk Support

    要使用外部电邮地址(而不是您的 Zendesk Support 电邮地址)接收支持请求,您需要将您在外部电邮地址接收到的电邮转发到您的 Zendesk 帐户中的电邮地址。 您将在您自己的电邮帐户中,而不是在 Zendesk Support 中对电邮转发进行配置。具体的操作取决于您所使用的电邮提供商。一些电邮提供商允许您创建电邮转发规则,使您可选择应转发到您的 Zendesk 帐户的新到...