Jennifer Rowe
Zendesk Product Documentation Director
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Posts
Stimmen zur Aktivität von Jennifer Rowe-
Guide community tips for Help Center
Check out these Guide tips for your Help Center! Follow this post and we'll update you when we add a new tip. *** SWAG ALERT *** Share your own Help Center tip and we'll send you swag! After you ...
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Fine Tuning series discussions
Our Fine Tuning series is a monthly discussion in our forums about a specific topic. Each discussion is hosted and moderated by a member of the Zendesk Customer Success team for one day. During the...
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Knowledge Manager Roundtable: What are you doing to improve self-service?
The Knowledge Roundtable is a group of Zendesk customers who have responsibility for knowledge and self-service at their companies. They share their expertise with you here on a specific topic. Th...
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Knowledge Manager Roundtable: How do you measure self-service activity and knowledge base usefulness?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a spec...
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Community tips using triggers
Some of our customers have shared great tips with the community for workflows they've set up using triggers! Feel free to share your own tip for using triggers! Check out our tips from Zendesk supp...
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Knowledge Manager Roundtable: What is your strategy for restricted content?
The Knowledge Roundtable is a group of Zendesk customers who have responsibility for knowledge and self-service at their companies. They share their expertise with you here on a specific topic. The...
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Knowledge Manager Roundtable: What is your process for maintaining knowledge base content?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a speci...
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Knowledge Manager Roundtable: How do you create knowledge base content?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a spe...
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Zendesk on Zendesk series discussions
Zendesk on Zendesk is a discussion series about a specific topic and how our Zendesk Support team uses Zendesk products. Each discussion is written and moderated by a member of the Zendesk Customer...
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Community discussion: How do you assign tickets?
We are doing a research project to look at how ticket assignments are made to either a specific person or a pool of qualified agents. So we want to know: How do you assign tickets? How do you make...