Reshma Patel
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Reshma Patel hat einen Kommentar hinterlassen
Hi Kasper, I agree, the same functionality would be ideal across the community space and I believe there is already an existing post around that. Since this is an EAP, I wanted to focus just on @...
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Reshma Patel hat einen Kommentar hinterlassen
Love this functionality...long overdue. One area that I strongly suggest you revisit is the notifications. Similar to other functionality in the Help Center, the notifications are not configurabl...
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Reshma Patel hat einen Kommentar hinterlassen
Is there documentation that lists out under what conditions a notification is triggered?
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Reshma Patel hat einen Kommentar hinterlassen
Hi Brett, Any feedback or workaround on this. I do see the ability for an admin to modify a macro created by a team lead, however, when I do this it removes the ability for the team lead to make f...
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Reshma Patel hat einen Kommentar hinterlassen
I believe it's the same. Currently we can make a field required on save or submit on the agent side though the conditional field app. This is extremely useful to ensure tier 1 teams are completing...
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Reshma Patel hat einen Kommentar hinterlassen
@Brett in response to your comment related to the below: Making a field Required makes the field Required to submit. "Agent" cannot submit the request until they complete the required field. The "...
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Reshma Patel hat einen Kommentar hinterlassen
Very cool. Does this require a license to any external status page applications?
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Reshma Patel hat einen Kommentar hinterlassen
+1 to this. At the least, the notification that is generated should be customizable so that we can add in text indicating they should not respond to the email and post directly in the community. I...
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Reshma Patel hat einen Kommentar hinterlassen
Do you envision extending this functionality for multi-select fields or being able to use this feature for others fields exclusive of multi-select? The EAP is currently only for customers not usin...
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Reshma Patel hat einen Post erstellt
Macros - Ability to create macros for multiple groups
Currently only admins are able to create and publish macros for multiple groups. We have a Team lead role that allows team leads to create macros for their teams. This allows them to maintain the ...