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Reshma Patel

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Neueste Aktivität von Reshma Patel
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    Reshma Patel hat einen Kommentar hinterlassen

    1. Explore
    2. ...
    3. Explore basics
    4. How frequently does my Zendesk data sync to Explore?

    I am also concerned about the randomization. We were told that explore is replacing insights and that is should at minimum have the base functionality that insights had. Insights would refresh hour...

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    Reshma Patel hat einen Kommentar hinterlassen

    1. Community
    2. Feedback on Support
    3. Deactivate field values instead of deleting them

    +1 for this functionality.  Reporting is critical and we need a way to report on values that were once used but no longer used.  

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    Reshma Patel hat einen Kommentar hinterlassen

    1. Support
    2. ...
    3. Workflows
    4. Zendesk Support placeholders reference

    Ben Van Iten We are actually using the unformatted comment placeholders in all other comment update notifications.  Without being able to pull an unformatted placeholder for ticket.description it p...

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    Reshma Patel hat einen Kommentar hinterlassen

    1. Support
    2. ...
    3. Workflows
    4. Zendesk Support placeholders reference

    Does anyone know how to show the ticket description unformatted?  I do not need to display all the comments or the latest comment...I am actually looking for the initial comment which would be the ...

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    Reshma Patel hat einen Kommentar hinterlassen

    1. Support
    2. ...
    3. Workflows
    4. Zendesk Support placeholders reference

    Bruce Ledbetter Not sure if you are still interested but we were looking to do the same thing.  We wanted to send the solved notification and display a comment only the agent added a comment prior ...

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    Reshma Patel hat einen Post erstellt

    Add More CSAT Satisfaction Reasons

    1. Community
    2. Feedback on Support

    Currently we are limited to 5 reasons.  Please add the option to add additional reasons so that we can better understand what our customers are experiencing. 

    • Reshma Patel
    • Erstellt
    • 2 Follower
    • 0 Kommentare
    • 0 Stimmen
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    Reshma Patel hat einen Post erstellt

    Agent Permissions

    1. Community
    2. Feedback on Support

    We currently provide support to internal staff. As such, users wear two hats (1) Being an end user and submitting tickets they need help on (2) Based on the issue that comes into our tier 1 desk, t...

    • Reshma Patel
    • Bearbeitet
    • 2 Follower
    • 0 Kommentare
    • 0 Stimmen
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    Reshma Patel hat einen Kommentar hinterlassen

    1. Support
    2. ...
    3. Reporting
    4. Working with satisfaction reasons

    Any plans on allowing the ability to configure more than 5 reasons?

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    Reshma Patel hat einen Post erstellt

    Zendesk Assumption Property

    1. Community
    2. Feedback on Guide

    Currently, when account assumption is requested as part of investigating tickets, Zendesk only allows for 1 day or 7 day increments -however at times Zendesk's workload keeps agents from responding...

    • Reshma Patel
    • Erstellt
    • 2 Follower
    • 1 Kommentar
    • 0 Stimmen
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    Reshma Patel hat einen Kommentar hinterlassen

    1. Community
    2. Feedback on Explore
    3. Explore API

    This is definitely a big need for us. Are there any plans to have apis for custom metrics and elements available in explore so we can export this information into enterprise dashboards? There are c...