Reshma Patel
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Reshma Patel hat einen Kommentar hinterlassen
Hi, I signed up for this back in October and am still awaiting access. Is there anything you can do to expedite or get the status of this?
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Reshma Patel hat einen Kommentar hinterlassen
Hi Nick, My responses below: Who is this for? How would it impact them? This would be for all Zendesk users. Since our outlook blocks .zip files, no zendesk users would be able to schedule dashboar...
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Reshma Patel hat einen Kommentar hinterlassen
We desperately need this functionality. Our security team blocks all .zip files going into outlook so the entire scheduling functionality would be useless to us if excel reports are not emailed out...
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Reshma Patel hat einen Kommentar hinterlassen
How can I track unique views per category...per section...and per article. Is there a way I can group the results to see the articles view for any one section & category. For example. If my help...
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Reshma Patel hat einen Kommentar hinterlassen
We are capturing it from both, so thanks for pointing out the impacts for each.
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Reshma Patel hat einen Kommentar hinterlassen
What are the ramifications of deleting a Zendesk talk number? We no longer wish to use Zendesk talk and do not want to lose any historic reporting we have for it. Will it be available if we delete...
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Reshma Patel hat einen Kommentar hinterlassen
One issue we have found with this feature is notifications and CSAT. If we update the request solved notification to be sent to the requester and CC recipients it allows for any of the users to pr...
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Reshma Patel hat einen Kommentar hinterlassen
Is there documentation that lists out under what conditions a notification is triggered?
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Reshma Patel hat einen Kommentar hinterlassen
Hi Brett, Any feedback or workaround on this. I do see the ability for an admin to modify a macro created by a team lead, however, when I do this it removes the ability for the team lead to make f...
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Reshma Patel hat einen Kommentar hinterlassen
I believe it's the same. Currently we can make a field required on save or submit on the agent side though the conditional field app. This is extremely useful to ensure tier 1 teams are completing...