Reshma Patel

Gesamtaktivitäten 136
Letzte Aktivität 17. Juni 2020 19:58
Mitglied seit 23. März 2017 19:57

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Abonnements 66

Aktivitätsübersicht

Neueste Aktivität von Reshma Patel

Reshma Patel hat 17. Juni 2020 19:58 einen Kommentar hinterlassen
Ben Van Iten We are actually using the unformatted comment placeholders in all other comment update notifications. Without being able to pull an unformatted placeholder for ticket.description it p...
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- Reshma Patel
- Erstellt 17. Juni 2020 19:58
- 0 Stimmen
Reshma Patel hat 17. Juni 2020 02:30 einen Kommentar hinterlassen
Does anyone know how to show the ticket description unformatted? I do not need to display all the comments or the latest comment...I am actually looking for the initial comment which would be the ...
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- Reshma Patel
- Erstellt 17. Juni 2020 02:30
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Reshma Patel hat 17. Juni 2020 02:29 einen Kommentar hinterlassen
Bruce Ledbetter Not sure if you are still interested but we were looking to do the same thing. We wanted to send the solved notification and display a comment only the agent added a comment prior ...
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- Reshma Patel
- Erstellt 17. Juni 2020 02:29
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Reshma Patel hat 11. Juni 2020 13:48 einen Post erstellt
Add More CSAT Satisfaction Reasons
1. Community
2. Feedback on Support
Currently we are limited to 5 reasons. Please add the option to add additional reasons so that we can better understand what our customers are experiencing.
- Reshma Patel
- Erstellt 11. Juni 2020 13:48
- 2 Follower
- 0 Kommentare
- 0 Stimmen
Reshma Patel hat 5. Juni 2020 19:16 einen Post erstellt
Agent Permissions
1. Community
2. Feedback on Support
We currently provide support to internal staff. As such, users wear two hats (1) Being an end user and submitting tickets they need help on (2) Based on the issue that comes into our tier 1 desk, t...
- Reshma Patel
- Bearbeitet 5. Juni 2020 19:18
- 2 Follower
- 0 Kommentare
- 0 Stimmen
Reshma Patel hat 5. Juni 2020 18:24 einen Kommentar hinterlassen
Any plans on allowing the ability to configure more than 5 reasons?
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- Reshma Patel
- Erstellt 5. Juni 2020 18:24
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Reshma Patel hat 26. Mai 2020 18:09 einen Post erstellt
Zendesk Assumption Property
1. Community
2. Feedback on Guide
Currently, when account assumption is requested as part of investigating tickets, Zendesk only allows for 1 day or 7 day increments -however at times Zendesk's workload keeps agents from responding...
- Reshma Patel
- Erstellt 26. Mai 2020 18:09
- 2 Follower
- 1 Kommentar
- 0 Stimmen
Reshma Patel hat 12. Mai 2020 23:27 einen Kommentar hinterlassen
This is definitely a big need for us. Are there any plans to have apis for custom metrics and elements available in explore so we can export this information into enterprise dashboards? There are c...
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- Reshma Patel
- Erstellt 12. Mai 2020 23:27
- 2 Stimmen
Reshma Patel hat 30. April 2020 00:04 einen Kommentar hinterlassen
It would be great if the app results can display the group name instead of the ID. It would also be useful to have the ticket form as a filter and available column.
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- Reshma Patel
- Bearbeitet 30. April 2020 00:08
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Reshma Patel hat 15. April 2020 20:22 einen Kommentar hinterlassen
Is this a bug or expected to work this way?
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- Reshma Patel
- Erstellt 15. April 2020 20:22
- 1 Stimme