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Megan G

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    Megan G hat einen Post erstellt

    Feature Request: Max Limit for Customer Wait Time

    With a smaller team, we'd like to protect the customer experience by automatically turning chat off for new customers if we're backed up and a customer has already been waiting the queue for over a...

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    Megan G hat einen Post erstellt

    No IPs available in Chat

    Our team needs to have easy access to view IPs for security processes, but this feature was removed with the move to Agent Workspaces. This is a great security risk for us, so we'd love the feature...

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    Megan G hat einen Kommentar hinterlassen

    Definitely agree with this feedback. It's nearly impossible to manage wait times without our small chat team needing to manually alternate going invisible and online in order to control our volume....