Jennifer

1. Community
2. Talk Q&A
3. Outbound Call Caller ID - Show Business Name, Not Just The Phone Number

We URGENTLY need this as well. We are a small hair salon and our clients are not answering calls from us as they do not see our salon name come up in the caller ID. We've had our number for 15 year...

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• Jennifer
• Erstellt 5. Oktober 2020 15:30
• 2 Stimmen

1. Community
2. Feedback on Talk
3. Routing Zendesk Talk calls to multiple agents at the same time

Another vote for this feature. We just moved to ZenDesk Talk from RingCentral because and I didn't even *think* to ask about hunt groups because I had never heard of a system that DIDN'T offer that...

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• Jennifer
• Erstellt 16. Juli 2020 17:45
• 0 Stimmen

1. Support
2. ...
3. Users, groups, and organizations
4. Bulk import error: "Failed to process row. Import aborted."

We do not have email for all, but have either email or cell. Should we only import users with an email address? Our hope is that when users call, it will find the match based on their phone and sho...

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• Jennifer
• Erstellt 8. Juli 2020 13:17
• 0 Stimmen

1. Support
2. ...
3. Users, groups, and organizations
4. Bulk import error: "Failed to process row. Import aborted."

We are following the guidelines, however we are getting the following error:   Failed to process row. Import aborted. Records before the failed row have been processed. The failed row has this info...

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• Jennifer
• Erstellt 3. Juli 2020 17:19
• 0 Stimmen