Nicole S.

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Enabling content blocks for reusing content in articles

Hi Paul - Images are not enabled in Content Blocks at this time, though we do plan to add them in a future release.

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• Nicole S.
• Erstellt 2. März 2021 02:30
• 0 Stimmen

1. Community
2. Guide Q&A
3. Do we have a Zendek API to get all the Sections with the List of articles it includes?

Hi Raghav, No, articles and sections are different API endpoints, as you noted. There is not an API endpoint that combines the two.

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• Nicole S.
• Erstellt 2. März 2021 02:18
• 1 Stimme

1. Community
2. Feedback on Support
3. Use of hashtags in emails

Thanks for sharing that feedback, Manuel.

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• Nicole S.
• Erstellt 2. März 2021 01:26
• 0 Stimmen

1. Chat
2. ...
3. Using Chat
4. How do I ensure the pre-chat form is presented to a visitor if they time out then reconnect?

Hi Maria - Please see the options available here: Contacting Zendesk Customer Support

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• Nicole S.
• Erstellt 2. März 2021 01:25
• 0 Stimmen

1. Community
2. Support Q&A
3. Forward closed tickets to a 3th party mail adress including the attachments.

Hi Jeroen, Do you have a question we can assist you with, or is this post meant to be a product request?

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• Nicole S.
• Erstellt 2. März 2021 01:19
• 0 Stimmen

1. Community
2. Chat Q&A
3. Allow .har files to be uploaded via chat

Thanks for coming back to share the solution you figured out, David! 

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• Nicole S.
• Erstellt 2. März 2021 01:00
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Accessing your views of tickets

Hi Melody - The suspended ticket view is a default part of Zendesk Support and will be shown to administrators and any agent with access to all tickets in your account and currently, there's no set...

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• Nicole S.
• Erstellt 2. März 2021 00:54
• 0 Stimmen

1. Community
2. Support Q&A
3. What is the feature of Zendesk?

Hi Cric -  Zendesk is a support ticketing system. For more about our solutions, visit this webpage: https://www.zendesk.com/service/

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• Nicole S.
• Erstellt 23. Februar 2021 00:52
• 0 Stimmen

1. Community
2. Support Q&A
3. Matching up export file sheet

Hi Val - Could you clarify where you are wanting to export your files from? I'm assuming you're talking about Sell, but want to make sure...

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• Nicole S.
• Erstellt 23. Februar 2021 00:50
• 0 Stimmen

1. Community
2. Integrations and Apps Q&A
3. Android SDK not loading Support and Guide features

Hi Marcus,  In order to resolve this issue, we're going to need to get some detailed information from you, so one of our agents has created a private ticket on your behalf. Look for that notificati...

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• Nicole S.
• Erstellt 22. Februar 2021 18:14
• 0 Stimmen