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Melissa Greene

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    Melissa Greene hat einen Kommentar hinterlassen

    Thanks, Graeme. I have access to the Audit Log and it helps a little bit but is not quite as relevant or useful as a revision history would be. I appreciate the suggestion! 

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    Melissa Greene hat einen Post erstellt

    Revision History on Views

    Similar to how Triggers have a revision history, I would like to request that Zendesk consider adding Revision History logs to Views.  Why is this important? Views are used by our teams as "worklis...

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    Melissa Greene hat einen Post erstellt

    Report to Display Date Ticket Last Updated --> only most recent update

    Hello! I am creating a report that will be sent to an end-user. They have requested a column to display the date the ticket was last updated. I have this filtered to be a public comment, however, I...

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    Melissa Greene hat einen Kommentar hinterlassen

    Hi Alex - I am getting a 404 error when I click on any of the links above to your app in Marketplace. I also cannot find it when I search. Has it been removed or possibly renamed? 

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    Melissa Greene hat einen Kommentar hinterlassen

    I get this request all the time from our clients. Please consider adding a simple "export" option for end users to export their list of tickets. What is the problem? Customers cannot export their ...

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    Melissa Greene hat einen Post erstellt

    Formatting Descriptions on Ticket Forms

    Hello! I would like the ability to either Add formatting to the "Description shown to end users" part on a ticket form Add a hyperlink or PDF to a ticket form We have various "Service Request Typ...

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    Melissa Greene hat einen Kommentar hinterlassen

    I would absolutely love to see this feature enabled, too. We have a small team that is responsible for acknowledging tickets when they come in. Right now, they are constantly checking the queues in...