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Drew Milbrath
Beigetreten 16. Okt. 2021
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Letzte Aktivität 28. Dez. 2023
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I have Guide locked down to users who are signed in via SSO.
However, agents / light agents with "Viewer" permission do not have access to the Guide. How can I resolve this?
Kommentar anzeigen · Gepostet 03. Nov. 2021 · Drew Milbrath
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Kommentar anzeigen · Gepostet 27. Okt. 2021 · Drew Milbrath
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Drew Milbrath hat einen Post erstellt
Hi, I'm wondering how to organize a trigger for the following:
Agent or trigger assigns a ticket to a group
Automatically update the "default" form displayed when an Agent in the assigned group opens the ticket.
Gepostet 27. Okt. 2021 · Drew Milbrath
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@...
The use case is specific to viewing details of a submitted ticket. we collet a lot of information for internal requests via Ticket Fields. It would be optimal if the sidebar was larger to allow for a easy to read experience. Rather than cutting text off, or having to hover over fields.
We have found we can manipulate the CSS to achieve a larger sidebar this but that is specific to a machine.
I was curious if it is possible to format the description or internal note, with the contents of the ticket fields to provide a better view of the submitted information. Does this make sense?
Same with running custom javascript in the browser to automatically format the page for a 'larger' sidebar.
Kommentar anzeigen · Gepostet 14. Okt. 2021 · Drew Milbrath
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Is it possible to expand the size of the sidebar to better view the ticket field information?
Is it possible to convert the ticket fields to an internal note, automatically?
Kommentar anzeigen · Gepostet 13. Okt. 2021 · Drew Milbrath
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From the Guide settings, how do I enable a "Submit Request" button or the ability to see the form fields?
Kommentar anzeigen · Gepostet 13. Juli 2021 · Drew Milbrath
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