Hope Saldana
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Hope Saldana hat einen Kommentar hinterlassen
Hi Fabiano :) I just set this up for my team. Here is what we configured: The only tricky part is that if you need to set an additional due date reminder on the same ticket, you have to remove t...
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Hope Saldana hat einen Post erstellt
Ticket Status Field ID Displaying Rather Than Title in Export
We are loving the new custom statuses feature! However, we found a limitation that makes it difficult to provide good reports to our clients. We send our clients reports (exported Views) of their c...
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Hope Saldana hat einen Kommentar hinterlassen
Is there a way to notify someone when a queue size reaches a certain number? I am assuming not right now since queues are simply views. However, it would be great if we could find a way to notify s...
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Hope Saldana hat einen Kommentar hinterlassen
Hi Samuel, Yes! It would be nice to leverage agent fields in triggers. I looked into auto adding/removing the group myself and you cannot. The only way to change a group is to do it manually. Whic...
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Hope Saldana hat einen Kommentar hinterlassen
Hello! I made a post about this at the beginning of the year, but thought I would ask here as well. Is there any way to sort views based on custom statuses? Right now, I only see the option to sort...
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Hope Saldana hat einen Kommentar hinterlassen
We are definitely wanting to track this information as well. We have bought several other companies and are merging them all into our Zendesk instance. As we create Guides for the different brands,...
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Hope Saldana hat einen Post erstellt
Workaround for Auto-Assigned Tickets for Out of Office Agents!
Hello Zendesk Community! I wanted to share a recent work around I discovered relating to ticket routing when you have agents out of office who are automatically being assigned tickets. Let me expla...
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Hope Saldana hat einen Kommentar hinterlassen
That did it! It takes a couple minutes to take effect, but when I checked it 15 minutes later it was removed. Thank you!
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Hope Saldana hat einen Kommentar hinterlassen
How do I remove the Skills dropdown on tickets/agents if we are not using Skills right now? I added it to test it out for a couple days, but it does not fit with our workflows. Now I need to remove...
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Hope Saldana hat einen Post erstellt
Adding Custom Status Options in the Status Filter on the My Requests Page
Our customers love the new custom statuses, but would appreciate the ability to filter their tickets based on the custom statuses we provide. It is confusing to them that the statuses do not match.