Hope Saldana

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request: Add the ability to customize the organization subscription email

We could use this too! Our customers would like the ticket ID included. 

• Kommentar anzeigen
• Hope Saldana
• Erstellt 27. November 2023 14:27
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Managing ticket statuses

Jeremy, I believe statuses by groups is on the roadmap. Can't wait! We have the same issue.

• Kommentar anzeigen
• Hope Saldana
• Erstellt 20. November 2023 19:41
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

Hey Bruno! Zendesk just added this feature! The wait is over :)

• Kommentar anzeigen
• Hope Saldana
• Erstellt 3. Oktober 2023 12:26
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

WHOOHOO!! Thank you, Zendesk!! SO SO helpful. 

• Kommentar anzeigen
• Hope Saldana
• Erstellt 28. September 2023 13:23
• 2 Stimmen

1. Explore
2. ...
3. Metrics, attributes, and filters
4. What's the difference between Ticket group and Update ticket group in Explore?

Yes, this gets me close! I have used this formula to show how many times our Support group moves a ticket to our Development group. However, I need to see how many times they have moved a ticket to...

• Kommentar anzeigen
• Hope Saldana
• Erstellt 28. September 2023 11:38
• 0 Stimmen

1. Explore
2. ...
3. Metrics, attributes, and filters
4. What's the difference between Ticket group and Update ticket group in Explore?

Hello! This answered my question as well. However, I need the other value to be returned. Is there a way to display the original update group? The "Updater's Group" or "Updater Group" would be extr...

• Kommentar anzeigen
• Hope Saldana
• Erstellt 27. September 2023 11:55
• 0 Stimmen

1. Community
2. Zendesk Explore Beta - New Dashboard builder
3. Share your thoughts about the new builder beta

Hello! I have really enjoyed some of the new features with the new builder. The access limiting by viewer and the fast response times are great.  I do agree with Harper's comment - especially point...

• Kommentar anzeigen
• Hope Saldana
• Erstellt 13. Juli 2023 16:26
• 0 Stimmen

1. Agent guide
2. Customer management and profiles
3. Managing users in multiple organizations

When added a ticket on behalf of a customer who is part of multiple orgs, how do a select the correct org? It looks like it just uses the default org. Is the only way to do this to change the defau...

• Kommentar anzeigen
• Hope Saldana
• Erstellt 6. Juni 2023 22:12
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Add the ability to mark all users of an organization as suspended

+1 from me! We would definitely use this feature.

• Kommentar anzeigen
• Hope Saldana
• Erstellt 30. Mai 2023 10:58
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Allow custom fields in Backlog Dataset

Would it be possible to add sorting by tags? We want to look at the back log for our Support team, however, we need to exclude the ticket that are "In Development" AKA have a Jira attached. We tag ...

• Kommentar anzeigen
• Hope Saldana
• Erstellt 9. Mai 2023 19:33
• 2 Stimmen