
Nora
-
Gesamtaktivitäten61
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen6
-
Abonnements29
Aktivitätsübersicht
Neueste Aktivität von Nora-
Nora hat einen Post erstellt
Notebook in Admin (Right Side)
Blue skying here but I have taken over for an admin who was here since near our relationship with Zendesk began, and there are a few things they have done that I question, yet I know there is a gre...
-
Nora hat einen Kommentar hinterlassen
+1 on this - we haven't migrated yet but this may be a big reason why
-
Nora hat einen Post erstellt
Assumption Length
When we let Zendesk assume in, we have the options of 1 day, 1 week, 1 month, 1 year or indefinitely. It would be great to have a 'until date' option so we can provide a date that we'd like assump...
-
Nora hat einen Post erstellt
Merging Tickets Checkbox Not Checked by Default
I am aware that Admins can set the default privacy for all ticket comments so that the checkboxes are not checked by default, but this also defaults the comments to private, which logically doesn...
-
Nora hat einen Kommentar hinterlassen
Checking in for any updates on this as we would like to see this so it has usable numbers.
-
Nora hat einen Kommentar hinterlassen
The video referred to seems to be missing in the initial post.
-
Nora hat einen Kommentar hinterlassen
Can you adjust/see what tags get automatically added so you can base other triggers on that tag being there?
-
Nora hat einen Kommentar hinterlassen
I would like to create a macro with requested fields in bold but the response in regular text. Have done this before but forget how. Already tried unbolding the space after the bolded - doesn't sti...
-
Nora hat einen Kommentar hinterlassen
I am using Enterprise but don't see the option to preview - am I missing something?
-
Nora hat einen Kommentar hinterlassen
Is it possible to use a trigger to add tags to exiting tickets? For example, if we have tickets with the word Sun in the comments, could the trigger add the tag 'Sun' to those tickets if they are n...