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Neueste Aktivität von Nora-
Nora hat einen Kommentar hinterlassen
Is the Layout Builder in the Admin center? I am not seeing it
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Nora hat einen Kommentar hinterlassen
Is it possible to change the email address that the side conversation gets sent from within Zendesk?
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Nora hat einen Post erstellt
'Are You Sure' When Declining Call
BeantwortetIt would be great if we had a pop up when an agent chooses to decline the call - since the accept and decline are close together, it would be beneficial to have a pop up when declining a call sayin...
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Nora hat einen Kommentar hinterlassen
This would be perfect!
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Nora hat einen Kommentar hinterlassen
How do you use it when an agent's status changes when you are not able to create a trigger for that?
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Nora hat einen Kommentar hinterlassen
Ours isn't updated either, trying to confirm when/if this is happening.
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Nora hat einen Post erstellt
Chatbot Transcripts Not on Agent Workspace Ticket Until Chat has Ended
We recently migrated to Agent Workspace and the agents have noticed that the transcripts from the chatbot are not showing in the ticket until the chat ends. This is counterintuitive as the agent no...
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Nora hat einen Post erstellt
Locating Placeholders in Triggers, Automations & Macros
BeantwortetWe want to prevent relay spam and update our macros, triggers and automations by removing the placeholders that would attribute to this. Is there a way to see where these placeholders are without r...
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Nora hat einen Kommentar hinterlassen
Yes please!
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Nora hat einen Post erstellt
Chat View All
Now that we have migrated to Agent Workspace - we can see all the Disabled departments and they are cluttering the view. We use this View to see who is online for what brands - it would be ideal t...