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Martin Bell

Beigetreten 24. Jan. 2023

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Letzte Aktivität 13. Feb. 2025

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KommentarTicket automation and collaboration

Want to mirror what Marty flagged above.  With the change to Side Convo moving into the sidebar, for some reason the ability to pop out the thread has been removed.  

This makes long email chains (especially those with inline photos) very difficult to read and work with. 

Feels unnecessary to remove such a feature. 

Kommentar anzeigen · Gepostet 13. Feb. 2025 · Martin Bell

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KommentarHow to solve issues with the email channel

Hey Support, 

I may be overlooking it but I remember prior to the condition change (the stacked/tiered selections) we could set a condition to be the requester email the ticket was created from.   Currently I can only see the Agent list when selecting “Ticket>Requester” as an option, is this possible to do in the current build? 

We have a specific supplier who sends surveys after every ticket closure, which have extremely generic subjects ("satisfaction survey") because of this we have a risk that triggering tickets to get ignored/deleted if they have this subject that we will miss some legitimate tickets. 

Thanks. 
 

Kommentar anzeigen · Gepostet 23. Aug. 2024 · Martin Bell

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