Toshihiko Kodama
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Stimmen zur Aktivität von Toshihiko Kodama-
Copy link to message in ticket
Feature Request Summary: Messaging and chat support tickets often have a large number of comments in the ticket, and currently it is difficult to quickly view and reference any comment. Descript...
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"::" hierarchy drop-down list in the messaging chat flow builder
The messaging chat flow builder allows users to select ticket fields in a drop-down list. But drop-down lists described with a "::" hierarchy cannot be selected in a hierarchical form, and all choi...
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Default setting for Display Format in the Explore report
The default setting for Display Format in the Explore report is " "(space) only for thousand separator, but I would like to be able to change this. (Specifically, I would like to change it to ",".)...
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Request for API User Restrictions on Ticket Forms
https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/ The above document states that the use of the Ticket Form API is fixed to Anyone, but since the ticket form information c...
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Please add a branching function by API acquisition variable to Flow-builder
Currently, it is possible to branch by the number of queues waiting in the flow-builder, but it is not possible to branch BOTs by the number of cases being handled, and with a limited number of sta...
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Please don't make it an error to terminate with an option in Flow Builder
Currently, when terminating with an option in Flow Builder, an error occurs as shown in the screenshot and it cannot be saved, but if the user is treated as having entered an optional word when thi...
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Please make it possible to hide the attachment file link URL in the history comments of reply mails to users
We would like to send public comments with "history" and "hide attachment link URL" in the reply email to the user. https://support.zendesk.com/hc/en-us/articles/4408886858138-Zendesk-Support-place...