F. Keijmes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting videos in articles and content blocks

Dear all, I just noticed that this article has been updated, now including Microsoft Stream as one of the video platforms which Zendesk supports. There seems to be no further info around this withi...

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• F. Keijmes
• Erstellt 25. Januar 2023 09:11
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Being able to edit tags

Team, any development done on being able to edit Tags? We're able to edit other attributes like Organizations, but not Tags. Would really help as originally indicated to reflect change needs etc. w...

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• F. Keijmes
• Erstellt 18. Juli 2022 15:06
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Permanently deleting a knowledge base article

Will the 13 digit Article number shown in the Article URL (like within this article, its 4408832480154) be reused once the article with that ID is deleted? Or will it not be reused in the ZD system...

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• F. Keijmes
• Erstellt 3. Juni 2022 13:42
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Help center article editor toolbar reference

Hi all, are you planning to add more toolbar actions to the Content Block editor?We're looking for adding pictures and tables (also possibly video) to the content blocks, which is currently not pos...

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• F. Keijmes
• Erstellt 2. Juni 2022 19:54
• 2 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How to change the color of Table Cells in Articles?

PS: same for Cell Properties :

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• F. Keijmes
• Erstellt 12. Mai 2022 08:50
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How to change the color of Table Cells in Articles?

I don't have this Advanced Tab in the Table Properties. Any idea why not? I'm an admin.

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• F. Keijmes
• Bearbeitet 11. Mai 2022 13:16
• 0 Stimmen

1. Account
2. ...
3. Single sign-on
4. Single sign-on (SSO) options in Zendesk

We would like to use SSO only for our own employees, regardless if they're agents or signed in end-users. All others (partners, customers) should login through the normal ZD login methods. Is this ...

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• F. Keijmes
• Erstellt 29. April 2022 12:42
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting view permissions on articles with user segments

Dear all, as indicated in the community, a Multi-Select setup for User Segments is really key to be able to scale the ZD Guide KB correctly. I hope this feature can be added very soon as it prevent...

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• F. Keijmes
• Erstellt 29. April 2022 12:28
• 2 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. The structure of user segments enforces too much restriction on knowledge base content, forcing our customers to create an overwhelming and unscalable number of segments

Dear all, any progress on this topic?We have the same issue as indicated: we need a multi-select option for the User Segments to be able to work with our ZD Guide knowledge Base setup. We can't wor...

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• F. Keijmes
• Erstellt 29. April 2022 12:11
• 5 Stimmen