Laura Inostroza
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Laura Inostroza hat einen Kommentar hinterlassen
Is it possible at all to use Group SLAs to calculate a counter of "real time" spent within that SLA? What I mean is that let's say my Group Ownership time SLA is 10 minutes. How can I calculate, on...
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Laura Inostroza hat einen Post erstellt
More customization for Group SLAs
GeplantTier 1 in our support team handles different types of request types and I'd like to set different OLA policies for that Group dependent on more conditions than just which group it is a part of. For...
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Laura Inostroza hat einen Kommentar hinterlassen
Tom Dupuche sorry to follow up again but my company really needs this as a blocker for merger conversations, do you have an update on when this might be available functionality?
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Laura Inostroza hat einen Kommentar hinterlassen
Adding here that we could really use the option to do this based on business days. I have a custom field that is "due date" which we update manually because the "set to 7 days from now" doesn't exc...
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Laura Inostroza hat einen Post erstellt
Ability to set automation for "A number of business days from now"
In automation or trigger I would like to be able to set a certain field to a number of BUSINESS days from now
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Laura Inostroza hat einen Kommentar hinterlassen
Hey both! I've achieved this with conditional formatting on the ticket Form.So for example, if you wanted the three fields in your screenshot to show up when you click "Add New User", you simply ad...
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Laura Inostroza hat einen Kommentar hinterlassen
Considering Zendesk is not the most accessible for visually impaired users, I also feel like this feature would be an accessibility win!
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Laura Inostroza hat einen Kommentar hinterlassen
Thanks Dave for all these suggestions, I've made some edits!We are using Satisfaction reasons already but I think the problem is that most of our clients are seeing the rating prompt in their email...
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Laura Inostroza hat einen Kommentar hinterlassen
Has anyone had experience writing an Automation for sending out a follow up email to all users who rated their experience negatively but didn't leave any comment explaining why? My current CSAT sur...
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Laura Inostroza hat einen Kommentar hinterlassen
Hey James Cass! yes, it had to do with the fact that i was using "set tags" as an action with some of my triggers. Set tags basically removes all other tags except for the one you state, so you nee...