Chris
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Chris hat einen Kommentar hinterlassen
Thanks... When I type it in, though, "Total time spent" isn't an option in the drop-down. Only "Total followers". I must have done something wrong setting up the query in the "Support: Ticket Updat...
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Chris hat einen Kommentar hinterlassen
I set up the formula in Support: Ticket Updates data set with no problem. However, when I come back to Support: Tickets and enter the formula VALUE(Total time spent (sec))/60, I get an error. See i...
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Chris hat einen Kommentar hinterlassen
Helpful... Thank you! What about Automated Direct Replies? That would be extremely helpful, as well. Zendesk mentions them in the same article, but not how to build them.
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Chris hat einen Post erstellt
How do I use keywords to transfer a customer from the chat bot to a live agent?
The top search terms in our chat bot widget are things, such as "hello, hi, agent, human," etc. These are folks who clearly want to chat to a live agent. How do I have these terms trigger an automa...
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Chris hat einen Kommentar hinterlassen
Me, too. Please let me update.
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Chris hat einen Kommentar hinterlassen
I agree with my fellow Zendesk users. Without being able to see total votes per article to determine statistical significance, or to calculate a "Helpful Rate" (up-votes/total votes), it's going to...