Chaimiao Wu
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Neueste Aktivität von Chaimiao Wu-
Stopping SLA countdown on holidays
Hi, we need Zendesk to support stopping SLA countdown on holidays. Some tickets will be breached when there is no one to on duty on holidays, and this affects our performance metric. Is it on your ...
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We want to route tickets to different ticket groups by their difficulty
When can this become a condition when creating a trigger? We really need this function
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Stupid Answer Bot brought our customer terrible experience
We recently get a bad rating post on poor Answer Bot quality. Customer blame us for wrong translation and irrelevant searching result. You definitely need to improve your Answer Bot. Here is Custom...
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Need to show SLA target status in Event
BeantwortetNo SLA target status in a ticket's event makes it harder for both agents and admin to judge when the SLA target status changed. It will be better to show "SLA target status: Achieved/ Breached/ Nul...
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Add an undo and recall button to Agent Workspace
1. If there is an undo button, when agents edit the content of reply, they can press this button back to previous content. 2. If there is a recall option that after agents send replies, they can re...
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Agent's interface.
The new agent interface seems not convenient. 1. The conversation is at the bottom, can it get back to the top? Or design by users themselves. 2. There are many parts, and the email is so small to ...