Chaimiao Wu

1. Community
2. Feedback - Voice (Talk)
3. Ability to see option pressed on an IVR

+1 Hi Team,  Could you please view this post and give all of us your reply?

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• Chaimiao Wu
• Erstellt 15. November 2022 02:40
• 0 Stimmen

1. Talk
2. ...
3. Call routing, greetings, IVR, and recordings
4. How are calls routed to my agents in Talk?

Finally, calls do not get routed to all agents at the exact same time but will follow the routing rules outlined above. This is the case for all routing options including the IVR. Routing options c...

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• Chaimiao Wu
• Erstellt 10. November 2022 06:26
• 0 Stimmen

1. Talk
2. ...
3. Call routing, greetings, IVR, and recordings
4. Can I route Talk calls to all agents at once or to specific individual agents?

Hi Team, Do you have plan to improve your product? We really need to make all agents informed when an inbound call comes. Else, our customers have to wait for a long time in the queue.

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• Chaimiao Wu
• Erstellt 10. November 2022 06:26
• 0 Stimmen

1. Talk
2. ...
3. How to report on Talk and Text
4. Can I report on agent availability in Zendesk Talk?

Is this on the roadmap? This is a must-have for our team.  How can we monitor the trend of our team availability without reporting? >>+1, we need this in Explore

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• Chaimiao Wu
• Erstellt 21. Oktober 2022 12:53
• 2 Stimmen

1. Community
2. Feedback - Community Forums (Gather)
3. Cannot sort posts by the latest comment time

+1 This is important to us. Please fix ASAP.

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• Chaimiao Wu
• Erstellt 21. Oktober 2022 08:32
• 0 Stimmen

1. Support
2. ...
3. General questions and issues about tickets
4. Can I receive desktop or browser notifications when tickets are created or updated?

Hi, Agents can pick up new coming messaging tickets here, but it's too easy to ignore since it has no change in color and size.    Do you have plan to make it more striking? Ringing alert, browser...

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• Chaimiao Wu
• Erstellt 11. Oktober 2022 07:24
• 0 Stimmen

1. Talk
2. ...
3. Reporting for Talk
4. Reviewing your Talk usage charges

Hi,  I would like to request a new feature on this. When I want to export CSV, will it be possible to directly download on this page or allow me CC other email address? The current process is troub...

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• Chaimiao Wu
• Erstellt 10. Oktober 2022 04:04
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Change Enter key from being Send button.

+1 for making this a setting.

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• Chaimiao Wu
• Erstellt 23. September 2022 05:38
• 3 Stimmen