Sebastian Thiele

1. Support
2. ...
3. Ticketanpassung
4. Erstellen von Ticketformularen mit vorausgefüllten Feldern

Hallo, Wie kann man denn Zeilenumbrüche Codieren das übliche ` %0A` funktioniert nicht.

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• Sebastian Thiele
• Erstellt 19. November 2021 14:31
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Provide a way to add deep or permanent links to specific comments in a Ticket

+1 This is from 2016 and still not available? Isn't it a Anchor in the View?

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• Sebastian Thiele
• Erstellt 19. November 2021 09:44
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket Tabs - We Want Your Feedback!

I've got a lot of bad feedback after changing to Agent Workspace. The Tabs are no longer use full for my Agents. Before the Tab displayed the ticket title, now the Name of the Requester. It is very...

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• Sebastian Thiele
• Erstellt 22. September 2021 08:25
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Enable dynamic content in the email template

I've tried it right now, and NO, the feature from 2016 is still not developed. 

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• Sebastian Thiele
• Erstellt 13. September 2021 11:57
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

We switched form the classic view to agent workspace and my agents are absolut unhappy with the changed order. As more unhappy they get when I said there is no configuration for this. So Please pri...

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• Sebastian Thiele
• Erstellt 13. September 2021 08:54
• 7 Stimmen